Sales Development Representative

You'll own the top of Kaizn's sales pipeline, working directly with our founder and senior consultants to connect with contact centre and CX leaders across Australia and New Zealand.

You'll help organisations identify opportunities to improve their contact centre technology, from upcoming platform renewals to AI initiatives and broader CX transformation. Your job is to uncover the right opportunities and get the right people into a Blueprint Review with our senior team.

As we grow, you'll also help shape how we approach outbound sales, refine our messaging and build a repeatable pipeline generation process.

You'll connect with decision-makers including Contact Centre Managers, Heads of Customer Experience, Customer Service Leaders, IT Managers and senior business leaders across industries such as financial services, healthcare, insurance, utilities, fundraising, NFP’s and government.

Prospecting and Research

·       Research target organisations across Australia and New Zealand, identifying the right contacts and potential reasons to engage.

·       Prioritise prospects based on factors such as upcoming contract renewals, business growth, technology changes and AI initiatives.

·       Work from prepared target lists, using your research to personalise outreach rather than relying on generic scripts.

Outbound sales development

·       Execute multi-channel outreach campaigns across phone, email and LinkedIn to generate qualified meetings.

·       Speak with contact centre, CX and IT decision-makers to understand their current technology, challenges and upcoming priorities.

·       Qualify opportunities by confirming the right stakeholders, business context and a genuine reason to explore their options.

·       Book qualified Blueprint Reviews directly into our senior team's calendars and follow through to maximise attendance.

·       Re-engage previous prospects, former customers and opportunities that weren't ready to progress.

Marketing collaboration

·       Work closely with marketing to follow up on campaign leads and turn engagement into qualified sales conversations.

·       Share insights from prospect conversations to help improve campaign messaging, content, targeting and offers.

·       Support coordinated outbound campaigns that combine marketing activity with personalised sales outreach.

Pipeline generation and performance

·       Consistently achieve agreed targets for qualified meetings, attendance and accepted opportunities.

·       Maintain accurate contact records, call notes, follow-ups and pipeline activity in HubSpot.

·       Work with our founder and senior team to refine qualification criteria, messaging and the overall sales approach.

·       Participate in daily stand-ups, weekly one-to-ones and regular call reviews to improve performance.

You'll need

•         2+ years of B2B outbound calling or appointment setting, with numbers to prove it: dials, conversations, meetings booked, targets hit

•         A clear, confident English speaking voice that senior Australian and New Zealand executives warm to straight away

•         Good working knowledge of contact centres, communications systems and AI: how contact centres run, what platforms like Zoom, Genesys or Avaya do, and where AI (voice agents, chatbots, agent assist) fits in

•         The ability to hold a credible conversation with senior people: managers, heads of department and GMs, not just front-line staff

•         Strong written English for personalised emails and LinkedIn messages

•         CRM discipline. HubSpot experience is a big plus.

•         Resilience and drive. You enjoy the chase, bounce back from a "no", and hold yourself to high standards.

•         A reliable home setup: quiet workspace, quality headset, and backup power and internet.

•         Experience in or around contact centres, telco, unified communications or SaaS

•         Previous experience calling into the Australian or New Zealand market

•         A track record of beating targets, not just hitting them