Sage X3 Customer Support Consultant

• Receive, own, and resolve support tickets raised by Inixion clients — taking full accountability from first contact to resolution.
• Use remote access tools to diagnose and troubleshoot issues directly within client environments.
• Analyse, replicate, and resolve support cases within Inixion's escalation guidelines.
• Liaise with internal departments — Development, Technical Consulting, and management — to drive swift resolution of outstanding issues.
• Maintain thorough, clear documentation on all tickets to support team continuity and knowledge sharing.
• Communicate proactively with your manager, flagging issues as they arise rather than after the fact.
• Uphold a high standard of written and verbal communication with clients at all times.
• Support colleagues when capacity or complexity demands it.
• Travel to client sites and internal Inixion meetings as required.

Required

• Solid working knowledge of Sage X3 — either as a super user or in a support/consulting capacity, including technical experience.
• Confident, professional, and able to work independently with minimal direction.
• Strong organisational and analytical skills with a methodical approach to problem-solving.
• Clear, professional communicator — both in writing and verbally.

Nice to Have

• Experience with Sage Intacct.
• Familiarity with Microsoft SQL and/or Crystal Reports.
• Proficiency in Microsoft Office.