Panel Support Helpdesk (French Bilingual)

Worldpanel by Numerator provides consumer data representing nearly 6 billion consumers in 65 countries, offering brands a multi-dimensional view of how people think, how they shop, and how they consumer, so they can set bold strategies and drive sustainable business impact.

Role Description:

Role purpose: to onboard, train and support our panellists!

You will support panellists on all their purchases, managing purchase data related to categories such as grocery, fresh produce (dairy, bakery & meat), and alcohol.

This role is based in India but you will need to have professional proficiency in French. Please do not apply unless you are fluent in French.

This is a full time role (40 hours per week) which includes working 

• 4 days between Monday to Friday : starting at 8h30am French time or finishing at 7pm French time to cover the opening hours (8h30am to 7pm). The day off cannot be the same than the other person we are hiring.

• Saturday from 9am French time to 1pm French time

with those hours being part of your standard weekly total.

Key Tasks:

• Recruitment of new panellists with leads coming via various sources i.e. online, referrals etc.

• Onboarding (Training) new Panellists

• Responsible for replacement of Panellists when there are dropouts from the panel

• Closely track and monitor the participation of the Panellist for the first month and communicate with them if there are any concerns

• Connect with Panellists and understand their concerns when the engagement levels are low and resolve issues for the first month on the panel

• Communicate importance of engagement and the need for active participation

• Get feedback from Panellists and communicate the same to Project Manager, in order to communicate to senior team there by enabling appropriate decisions to be taken to ensure smooth panel functioning – in particular with relation to recruitment and onboarding

• Communicate and be in touch with the Recruitment Project Manager daily

• Regular connections to understand Panellists issues and queries for the first month and to resolve them at the earliest

• Use GPM (Global Panel Management) tool during all engagement activities, to be able to track and monitor discussions and updates

• Checking first month scans and addressing quality concerns

• Training panellist on rewards program

• Face to Face In field recruitment when required

• Hand over panellist to permanent PME after payment of first rewards

• Monitoring of demographic profile of panel to ensure correct demographics targeted for recruitment