Customer Support Operator

Company Description:

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment

Who We Are:

An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.

Job Description

As a Customer Support Specialist, you will be the first point of contact for our players. Your day-to-day responsibilities include:

• Handling player inquiries via live chat, email, messengers, and occasional phone calls

• Assisting players with account access, platform navigation, bonuses, payments, and product-related questions

• Troubleshooting basic technical issues such as login problems and game loading errors

• Escalating complex cases to the relevant internal teams

• Running basic product checks and reporting bugs or potential improvements

• Following internal procedures, quality standards, and communication guidelines

• Contributing to a positive player experience through accurate, solution-oriented communication

Qualifications

• Native-level proficiency in European Portuguese (mandatory)

• English at B1 level or above

• Experience in customer-facing roles is a strong advantage — this could be support, hospitality, retail, or any environment involving direct work with people; experience in iGaming, fintech, or online services is a plus, but not a requirement

• A genuine customer-oriented mindset and the ability to stay composed in challenging situations

• Attention to detail and a responsible approach to handling player requests

• Good computer literacy and willingness to learn new tools quickly

• Readiness to work in a flexible shift schedule, including evenings, nights, weekends, and holidays

• Proactive attitude and interest in growing within the team

Additional Information

Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance

• Mental Health Support

• Sport Activities

• Language Courses

• Automotive Services

• Veterinary Services

• Home Office Setup Assistance

• Dental Services

• Books and Stationery

• Training Compensation

• And yes, even Massage!

Ready to Take the Leap?

Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram, and let us be your hub for turning ambitious ideas and extraordinary solutions into reality.

At RISK, we believe that our people are the driving force behind our success. Together, we can achieve great things and push the boundaries of what's possible in the iGaming industry.