RPA

• Support customers with their production Robotic Process Automation solutions built in UiPath

• Acting as liaison between the user community and the technical applications development staff (may include offshore staff)

• Resolve system problems to ensure customer processes run smoothly

• Document business processes, training procedures, standard operating procedures, operational status, etc

• Support implemented solutions by conducting root cause analysis on issues and corrective actions

Job Requirements:

Mandatory

• Provides customers with technical production support of their automations running on the RPA platform

• Troubleshoots and triages issues encountered with automations

• Provides training and support directly to customers

• Writes and maintains system documentation

• Works on standard issues/problems

• Exercises judgment within defined procedures and practices to determine appropriate action

• Follows department processes and procedures and may make recommendations to improve these processes

• Ensures standards compliance and institutionalization of automation best practice

• Conducts automation code and process reviews to ensure the highest level of quality

• Participates in identifying business process automation requirements and supports creation of solutions

• Generates reports and performs data analysis by collecting, analyzing, and summarizing data

• Acts as a system administrator of the RPA system

Competencies and skill set:

• Exposure to UIPATH RPA PLATFROM and automation processes (SDLC, Agile etc.)

• Analytical bent of mind to connect different data points together to provide insights

• Good command on MS Office tools (Visio, Excel, Power point, Word)

• Excellent communication and interpersonal skills required

• Should have good planning and time management skills

• Ability to work with multiple stakeholders at different levels

• Above average skills in coordinating and collaboration skills

• High energy and self-starter

Experience and Qualification:

• Any graduate\post graduate qualification from University of good repute, preferably BE/MCA

• 3+ years of overall experience with at least 2 years of relevant experience

• Basic experience with one or more Scripting languages

• Basic experience with system administration

• Some infrastructure or server administration experience is a plus

Ability to work with technical, infrastructure, application, and business teams alike

• Has basic knowledge of general business environment/operation and has general cost benefit awareness

• Solid working knowledge of standard features/functions of one or more application to field, analyze and resolve customer issues/problems

• Good written and oral communication skills in order to define parameters to meet business requirements

• Identifies/receives problem, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for defined business processes

• Creates documentation of business processes, training procedures, and standard operating procedures

• Experience creating and documenting operational process document

• Excellent interpersonal and communication skills

• High energy, result driven person with strong interpersonal skills

• Strong commitment to operational excellence

• Prior experience working on similar Process Automation initiatives is a big plus

• Hands-on experience supporting RPA solutions using UiPath