Revenue Cycle Coordinator

About the role

We're looking for a detail oriented, highly organized Behavioral Health Revenue Cycle Coordinator to join our growing team. In this role, you'll play a vital part in helping patients access care quickly and without delay by verifying insurance benefits and intake information and obtaining prior authorizations. You'll also serve as a key problem solver by identifying and correcting issues that prevent claims from being submitted or that result in denials. Additionally, you'll support patients directly by reconciling patient balances and responding to billing questions via email.

The ideal candidate brings a solid background in medical billing, with specific experience in behavioral health and telehealth claims, and billing both commercial and Medicaid payers. You're comfortable navigating denials, rejections, posting payments accurately, and calling payers directly when needed to resolve issues, keeping the revenue cycle moving smoothly from intake through payment.

What you'll do

• Verify patient insurance benefits and intake information using our system, with additional research through payer portals or direct calls to insurance companies as needed
• Obtain necessary prior authorizations for our telehealth behavioral health services
• Resolve any billing issues before they result in claim denials or prevent claims from being submitted to insurance
• Identify and correct insurance benefit discrepancies, such as eligibility or benefit change issues, before they impact patient care
• Deliver exceptional customer service by responding to billing inquiries from patients, reconciling balances, and providing cost estimates via email
• Handle end-to-end insurance billing, including overturning denials and rejections, and posting payments accurately
• Track and follow up on unpaid claims, submit appeals for denials, and communicate with payers to resolve outstanding issues
• Collaborate with clinical and support staff to ensure accurate documentation and patient communication
• Support the development and implementation of billing best practices and process improvements
• Maintain clear and professional communication with external vendors involved in the billing and claims process

Who you are

• Minimum of 2-3 years of experience in behavioral health billing, preferably in a telehealth or behavioral health setting.
• Experience billing both commercial and Medicaid payers
• Experience verifying insurance benefits and obtaining prior authorizations
• Understanding of the full revenue cycle process, from intake through payment
• Experience identifying and resolving billing errors, claim rejections, and denials, including submitting appeals
• Experience posting payments accurately and reconciling patient balances
• Experience with billing software and electronic health record (EHR) systems
• Knowledge of HIPAA regulations and insurance policies related to behavioral health and telehealth services
• Strong attention to detail and excellent organizational skills
• Ability to work independently in a remote environment and manage multiple tasks simultaneously
• Excellent communication and problem solving skills, including experience coordinating with external vendors or payers
• Certification in medical billing or coding preferred, but not required

Preferred qualifications

• Experience with Healthie, Candid, and Helpscout.
• Familiarity with tools that enhance patient communication, billing automation, and customer support within a telehealth environment.
• Comfort using CRM systems, support platforms, and patient management systems to streamline workflows and improve operational efficiency.

Details

• Full-time; remote
• The salary for this position is $58,000.00
• Note that this position is considered salaried, non-exempt and eligible for over-time

Perks and Benefits

• Competitive paid time off
• Competitive parental leave policy
• One-time stipend to enhance your work from home experience
• Medical, dental, and vision insurance
• 401K
• Bereavement leave, including for miscarriage and pregnancy loss
• Annual stipend for your choice of wellness benefits
• Annual professional development stipend
• Virtual team events

Seven Starling is an equal opportunity employer, passionately committed to equitable hiring and boldly dedicated to diversity in our teams. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniformed service member status, disability, or any other characteristic protected by law.

We strongly encourage individuals from all backgrounds to apply. Even if you don’t meet every single requirement, you might be the right candidate for this or other roles.

Please do not call our public clinical admissions line in regard to this or any other job posting.

We will be accepting applications on a rolling basis and will close this once a candidate has been identified.