Client Success Project Manager

About the Role

The Client Success Project Manager is responsible for orchestrating the end-to-end delivery of media intelligence services across Enterprise accounts, including recurring reporting, monitoring-driven outputs, and ad hoc client requests.

This role serves as the operational coordination point across Media Insights, Monitoring, Account teams, and leadership, ensuring deliverables are completed on time, workflows are effectively managed, and teams have visibility into priorities, dependencies, and capacity.

The Client Success Project Manager combines hands-on project and workflow coordination with operational oversight, helping build scalable delivery processes that support both structured reporting cycles and fast-moving client needs in a high-touch Enterprise environment.

What You’ll Do

• Develop and manage detailed project plans, schedules, workflows, and tactical briefs across cross-functional teams
• Forecast and manage resourcing throughout the project lifecycle to ensure efficient delivery and team utilization
• Ensure projects are delivered on-time, on-budget, and aligned with quality assurance standards and business objectives
• Monitor project budgets, track costs, and gross margins across each and overall deliverables.
• Identify and implement opportunities to improve workflows, scalability, processes, and overall project performance
• Track project milestones, dependencies, risks, and delivery timelines to ensure successful execution.
• Proactively identify and mitigate delivery risks and escalate issues when necessary.

Capacity Planning & Operational Excellence

• Monitor workload, team capacity, and resource allocation across functions
• Identify bottlenecks and recommend process or staffing improvements
• Establish and maintain delivery standards and quality controls
• Support leadership with resource forecasting and capacity planning to ensure delivery commitments can be met.

Cross-Functional Coordination

• Serve as the central coordination point between Media Insights, Client Success, Monitoring, and Leadership
• Communicate priorities, timelines, risks, and delivery status to stakeholders
• Ensure teams remain aligned on deliverables and client commitments
• Facilitate project status meetings and delivery reviews to ensure accountability and alignment across stakeholders.

Process Improvement & Reporting

• Identify opportunities to improve efficiency, scalability, and consistency across delivery workflows
• Build dashboards and reporting that provide visibility into project status, team capacity, and delivery performance
• Use data and insights to improve turnaround times, predictability, and client satisfaction
• Develop and maintain reporting on delivery metrics, resource utilization, and project performance to support operational decision-making.

What You'll Bring

• 3-5+ years of experience in project management, delivery coordination, operations, client services, or a related field.
• Experience managing multiple projects, deadlines, stakeholders, and competing priorities in a fast-paced environment.
• Strong organizational and planning skills with the ability to prioritize work, manage dependencies, and keep projects moving forward.
• Experience using project management and workflow tools such as Asana, Monday.com, Jira, Smartsheet, Wrike, or similar platforms.
• Ability to identify risks, remove roadblocks, and coordinate work across multiple teams to ensure successful delivery.
• Strong communication and stakeholder management skills, with the ability to work effectively with both internal teams and clients.
• Comfortable operating in environments that balance planned work with reactive requests, shifting priorities, and tight deadlines.
• Experience creating reports, dashboards, or tracking mechanisms that provide visibility into project status, team capacity, and delivery performance.
• Curious and solutions-oriented mindset with a passion for improving processes, workflows, and team efficiency.
• Highly organized, detail-oriented, proactive, and accountable.
• Ability to remain calm under pressure, navigate ambiguity, and adapt to changing business needs.
• Experience in media intelligence, PR, agency, analytics, research, SaaS, or client delivery environments is considered an asset.
• Experience leveraging AI tools, workflow automation, or process optimization to improve efficiency and scalability is considered an asset.

Why You'll Love It Here

• Fully remote work environment  
• Collaborative culture – and key tools enabling it  
• Competitive compensation package  
• Health, Dental & Vision benefits  
• RRSP matching  
• Life Insurance
• Employee Assistance Program (EAP)  
• Career Development & Progression opportunities   
• Paid Vacation, Personal Days, and Sick days  
• Flex Fridays in Summer, Week off between Christmas and New Years'  
• No Internal Meetings Fridays 

Total Compensation for this role is expected to fall within the range of $70,000 – $90,000 CAD annually. The final offer will reflect each candidate’s experience, skills, and internal equity.

This is for a vacant position.

AI Usage

We use technology to make hiring smarter, faster, and more personal, never less human. Artificial intelligence (AI) tools help us manage applications efficiently and highlight qualifications that align with each role, allowing our recruiters to focus more on meaningful conversations with candidates.

AI does not make hiring decisions at Agility. Every decision is made by people, our hiring managers and recruitment professionals, who are trained to apply sound judgment and equitable practices at every stage.

We believe technology exists to amplify human insight, not replace it. That belief shapes how we build relationships, tell stories, and grow our teams.

At Agility, we strive every day to build a more inclusive work environment and introduce tools that enable it. We strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation.

Even if you find yourself not checking all the boxes of our listed requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and other potential role matches open now or in the future.

If, at any stage of the application process, you require accommodation owing to disability or a medical need, please let us know at careers@agilitypr.com for us to make appropriate arrangements.

Thank you for your time in reviewing this opportunity, and we hope to hear from you should you find this the right fit!