Renewals Specialist

We are looking for a PubSec Renewals Account Manager - Commercial Sub50K to join our team. This is a Remote role, reporting to the Manager of AMS Commercial Renewals in the WW Renewals department. As a Renewals Account Manager, you will be an integral part of Zscaler's global Sales and Go-to-Market team, focused on delighting customers, nurturing trusted partnerships, and driving a secure, cloud-enabled digital future. You will play a crucial role in cementing our position as a world leader in cloud security by managing a high volume of renewals and contributing to customer success.

What you’ll do (Role Expectations)

• Manage the timely renewal of contracts for customers in the commercial segment with $50K and lower ARR, a threshold that may change based on business needs
• Ensure high customer and partner satisfaction throughout a high volume of renewal workstreams
• Work directly with deal desk, pricing, partners, customer success, sales operations, account executives, and the end customer to get contracts renewed on time
• Adopt & Champion AI tools to stay on top of all tasks and improve your productivity to meet and exceed targets in a variable compensation model
• Develop an understanding of Zscaler products to help migrate existing contracts to current SKUs and identify potential upsell opportunities for the account executive to pursue

Who You Are (Success Profile)

• You act like an owner by using your passion for the mission to fuel your bias for action, operating with integrity because you genuinely care about the outcome, and adapting to what’s needed to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver who seeks out challenges and is energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed, building deep empathy for internal and external customers, anchoring your decisions in solving their real-world problems, and championing their needs from start to finish.
• You operate with urgency, understanding that speed and quality are not mutually exclusive in a high-growth environment, and you apply a relentless focus on execution to deliver high-impact results quickly.
• You are driven by innovation, holding a deep curiosity for how things work, and you are energized by solving complex technical challenges while looking for better, more secure, and scalable ways to accelerate transformation.

What We’re Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• A strong background in a high-volume renewal, sales, or account management environment
• Proven ability to manage a large number of transactions and consistently meet targets
• Excellent collaboration skills and experience working with cross-functional teams like deal desk, partners, and customer success
• Exceptional organizational and time-management skills to handle a high volume of workstreams

What Will Make You Stand Out (Preferred Qualifications)

• Active use of AI in role to drive more insight, improve personal productivity and increase quality of your and your team’s work
• Knowledge of ZScaler Products and contract and tools