Remote Staffing & Workforce Operations Lead (VA ESOM)

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.         

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for a remote Staffing & Workforce Operations Lead to support our Veterans Affairs ESOM contract. The Staffing & Workforce Operations Lead supports the Workforce Management Lead by leading staffing visibility, workforce tracking, staffing action management, onboarding and clearance status coordination, and workforce readiness across the ESOM program. This role ensures approved staffing requirements are accurately tracked, coordinated, and monitored from demand identification through recruiting coordination, onboarding visibility, and resource start.

Talent Acquisition This role integrates and coordinates across those teams to ensure staffing needs are clearly defined, prioritized, and acted on quickly. By integrating directly with execution leads, the role helps confirm demand, clarify requirements, validate candidate alignment against approved labor categories, identify blockers early, and drive coordinated follow-through from requisition through onboarding. This integrated approach is intended to improve workforce visibility, reduce staffing cycle time, mitigate delays, and accelerate time-to-fill across the program.As the Workforce Management function grows, this role may oversee Workforce Coordinators, Staffing Analysts, Onboarding/Clearance Status Coordinators, or other workforce operations support resources.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Responsibilities

Workforce Operations Leadership

• Lead day-to-day workforce operations tracking across ESOM workstreams.
• Maintain the master workforce tracker, staffing action logs, vacancy tracking, onboarding status, clearance status, and resource assignment data.
• Establish recurring staffing review rhythms, workforce update cadences, action item follow-up processes, and risk escalation routines.
• Support development of repeatable workforce operations processes that can scale across ESOM and future programs.
• Provide direction to future workforce coordinators, staffing analysts, or related support resources.

Staffing Coordination and Visibility

• Maintain real-time visibility into staffing demand, staffing supply, vacancies, backfills, surge needs, resource transitions, and pending onboarding actions.
• Coordinate with Talent Acquisition to track recruiting pipeline status for approved open positions.
• Coordinate with the PMO to monitor onboarding and clearance progress.
• Track resource-level information, including employer, project/workstream, labor category, clearance level, location, start date, and staffing status.
• Identify delayed staffing actions, onboarding risks, clearance delays, workforce data gaps, and staffing execution risks.

Candidate Qualification and LCAT Alignment Support

• Validate candidate qualifications against approved labor categories, role requirements, clearance requirements, and staffing needs.
• Coordinate with the Intake Lead when approved labor category mappings require clarification or adjustment.
• Identify candidate qualification gaps, LCAT alignment concerns, and risks that may affect staffing approval or customer acceptance.
• Ensure staffing actions align with approved intake decisions, labor category mappings, and program staffing priorities.
• Support staffing feasibility assessments for new or pending intake requests when requested.

Staffing Risk and Action Management

• Lead staffing action management, including open action logs, issue trackers, aging actions, and escalation recommendations.
• Support surge staffing, option year transitions, recompete staffing planning, backfill planning, and contract modification-related staffing impacts.
• Prepare recurring staffing status updates for workforce governance meetings.
• Support resource transition planning and workforce readiness reviews.
• Escalate material staffing risks to the Workforce Management Lead with recommended actions.

Stakeholder Coordination

• Coordinate information flow among the Workforce Management Lead, PMO, Talent Acquisition, project managers, partner/subcontractor representatives, and onboarding/security stakeholders.
• Lead preparation of staffing review materials, staffing meeting notes, action item summaries, and follow-up documentation.
• Document staffing decisions, dependencies, risks, and next steps.
• Support leadership briefings related to staffing posture, workforce readiness, open actions, and staffing risk.

Reporting and Data Quality Support

• Maintain accurate workforce source data in approved tools, spreadsheets, SharePoint, or other repositories.
• Validate workforce tracker updates with PMO, project managers, Talent Acquisition, and partner points of contact.
• Support reporting on open positions, time-to-fill, onboarding status, clearance status, staffing gaps, candidate pipeline status, and upcoming resource needs.
• Provide workforce operations data to the Workforce Management Lead and other reporting stakeholders.

Qualifications

• Bachelor’s degree in Business Administration, Human Resources, Operations Management, Project Management, Information Technology, or a related field; equivalent experience may be considered.
• At least 8+ years of relevant experience in workforce coordination, staffing operations, PMO support, HR/recruiting coordination, program operations, government contracting support, or related fields.
• Experience leading staffing tracking, workforce operations, resource coordination, or program support activities.
• Strong understanding of staffing workflows, labor category alignment, onboarding dependencies, and workforce risk tracking.
• Experience maintaining and improving trackers, staffing data, operational reports, or resource management data.
• Strong Microsoft Excel, Word, PowerPoint, Teams, and SharePoint skills.
• Strong organizational, follow-up, stakeholder coordination, and documentation skills.
• Ability to lead recurring meetings, manage action items, and escalate risks.
• Strong written and verbal communication skills.

 Preferred Qualifications:  

• Experience supporting federal contracts or government programs.
• Familiarity with SOWs, PWSs, labor categories, staffing requests, onboarding workflows, clearance processes, and subcontractor resource tracking.
• Experience working with PMO, Talent Acquisition, HR, recruiting, program management, or security/onboarding teams.
• Experience developing standard operating procedures, process workflows, governance routines, or staffing dashboards.
• PMP, ITIL Foundation, SHRM, or other relevant certification.

Clearance Requirement:

• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance 
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
  • If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. 

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email careers@kentro.us and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.