Remote Resort Experience Coordinator

The Remote Resort Experience Coordinator assists clients with researching and organizing resort vacations based on their individual preferences, interests, and budgets. This opportunity combines customer service, destination research, organization, and professional communication.

Coordinators help clients compare resort options, understand available amenities, and complete reservations. Previous experience in the travel industry is not required. Training and continued educational resources are available to help you develop the necessary planning and client-service skills.

Responsibilities

• Consult with clients to identify their preferred destination, dates, budget, room needs, and vacation priorities.
• Research resorts, hotels, vacation packages, transportation, activities, and excursions.
• Compare properties based on location, amenities, dining options, room categories, and client preferences.
• Prepare personalized and organized resort recommendations.
• Explain general package inclusions, property features, reservation policies, and available services.
• Assist clients with completing reservations and verifying confirmation details.
• Review traveler names, dates, room categories, and transportation arrangements for accuracy.
• Track deposits, payment deadlines, documentation needs, and other important dates.
• Provide clients with preparation reminders and relevant destination information.
• Communicate applicable reservation changes or updates.
• Maintain accurate and confidential client records.
• Follow up with clients before and after their vacations.
• Participate in required training and ongoing destination education.
• Build professional relationships through networking, referrals, personal marketing, and repeat business.

Requirements

• Candidates must be at least 18 years of age.
• Candidates must currently reside in the United States or Mexico.
• Reliable internet service and access to a computer or compatible device are required.
• Strong written and verbal communication skills are required.
• Candidates must demonstrate excellent organization and attention to detail.
• Candidates must be comfortable researching and comparing multiple options online.
• Candidates must be capable of managing deadlines and following up consistently.
• Candidates must be able to work independently and follow established procedures.
• Candidates must be willing to complete training and continued education.
• Customer service, hospitality, administrative, event-planning, or sales experience is helpful but not required.

What We Offer

• Flexible remote scheduling.
• Training suitable for individuals without previous experience.
• Ongoing support and professional education.
• Access to destination and resort planning resources.
• Opportunities to develop long-term client relationships.
• Ability to work part-time or full-time based on availability.