Remote Process Analyst (VA ESOM)

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.         

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for a remote Process Analyst to support our Veterans Affairs ESOM contract. The Process Analyst focuses on evaluating, documenting, and improving the operational processes underlying the SCM, CMDB, and Change Control workstreams being transitioned to the Endpoint Support and Operations Monitoring (ESOM) contract. This role is responsible for mapping current-state processes, identifying inefficiencies, and supporting the development of to-be process documentation that will guide transition execution and long-term governance.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours; occasional travel to VA sites as required.

Responsibilities

• Gather, compile, and analyze business process data related to IT systems and the business functions that depend on them.
• Map and document current-state SCM, CMDB, and Change Control processes, identifying gaps, redundancies, and risk areas.
• Develop to-be process documentation in narrative, graphic, and oral formats to support transition planning and stakeholder alignment.
• Identify trends, errors, and missing data within operational process documentation and datasets.
• Collaborate with architects, business analysts, and the PM to ensure process designs are aligned with ServiceNow platform capabilities.
• Support the development of governance standards, operational runbooks, and process improvement recommendations.
• Present process findings and proposed improvements clearly to both technical and non-technical audiences.

Qualifications

• 5+ years of process analysis or business process management experience on federal IT contracts.
• Bachelor's degree in Computer Science, Engineering, Math, or equivalent. An additional 8 years of relevant experience may be substituted for the education requirement for a total of 13+ years of relevant experience. 
• Demonstrated experience mapping and documenting IT operational processes (ITSM, CMDB, or Change Management preferred).
• Ability to identify root causes of process failures and develop actionable improvement recommendations.
• Strong documentation skills; experience producing process flows, standard operating procedures, and transition guides.

 Preferred Qualifications:  

• Experience with ServiceNow process configuration or SPM workflow design.
• Prior work on VA IT programs or federal agency ITSM transitions.
• ITIL 4 Foundation certification or equivalent.
• Experience facilitating process workshops or structured stakeholder elicitation sessions.

Clearance Requirement:

US Citizen or Green card holder

Willing and able to obtain and maintain Public Trust Clearance 

Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents

If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. 

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email careers@kentro.us and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.