Member Services Representative (Remote)

Location: Fully Remote

Residency Requirement: Applicants must reside within 60 miles of Virginia Beach, VA to be considered.

About the Opportunity

Join a mission-driven financial institution dedicated to serving military members, veterans, and their families worldwide. As a Member Services Representative, you'll play a key role in helping members manage their financial well-being by providing support across a variety of banking and lending products.

This position is ideal for individuals who thrive in a fast-paced, customer-focused environment and enjoy solving problems, building relationships, and delivering exceptional service. You'll work in a highly structured contact center setting while utilizing multiple systems and resources to assist members with their financial needs.

Key Responsibilities

• Respond to a high volume of inbound member calls in a professional and efficient manner.
• Assist members with account inquiries, transactions, and service requests.
• Provide support for:
  • Checking and savings accounts
  • Credit cards
  • Consumer loans
  • IRAs and other financial products
• Research and resolve member concerns while maintaining a high level of accuracy and compliance.
• Educate members on available products, services, and self-service tools.
• Review account activity and identify appropriate solutions based on member needs.
• Document interactions thoroughly and accurately within company systems.
• Navigate multiple applications simultaneously while managing active conversations.
• Meet established performance expectations related to quality, productivity, attendance, schedule adherence, and member satisfaction.

What We're Looking For

We welcome candidates from a variety of professional backgrounds, including:

• Customer service and call center environments
• Banking, credit union, mortgage, or financial services
• Administrative and office support
• Retail leadership or high-volume customer-facing roles
• Hospitality, healthcare, or other service-oriented industries

Successful candidates typically possess:

• Strong communication and active listening skills
• A customer-first mindset with a passion for helping others
• Ability to remain calm and professional during difficult conversations
• Strong multitasking and problem-solving abilities
• Excellent attention to detail and organizational skills
• Comfort working in a structured, metric-driven environment

Required Qualifications

• High school diploma or GED required
• Minimum 1 year of customer service experience
• Ability to navigate multiple computer systems and applications simultaneously
• Strong written and verbal communication skills
• Experience handling sensitive or confidential information
• Reliable high-speed internet connection and dedicated remote workspace
• Ability to work evenings, weekends, and holidays as required

Work Environment & Schedule Expectations

This role supports a 24/7/365 contact center operation, and flexibility is required.

Schedule Information:

• Shifts fall within an 11:30 AM to 11:30 PM operating window
• Employees are required to work one weekend day every week
• Six-day availability is required
• One day off will be fixed (Saturday or Sunday)
• A second day off may vary based on business needs
• Most schedules operate within a one-hour flexible start/end window
• Candidates must be available within a 9.5-hour scheduling window
• Representatives should expect to handle back-to-back inbound calls for the majority of the workday
• Employees may be scheduled to take calls for up to four consecutive hours before a scheduled break
• Breaks and meal periods must be taken as assigned

Why Join Us?

• 100% remote opportunity
• Support military members, veterans, and their families
• Stable organization with long-term career potential
• Paid training and ongoing development opportunities
• Competitive compensation and benefits package
• Collaborative and team-oriented culture
• Opportunity to establish a career in banking and financial services
• Meaningful work that directly impacts members' financial success

Important Note

This is a fully remote position; however, applicants must live within 60 miles of Virginia Beach, VA to be eligible for consideration. Candidates should be comfortable working in a structured contact center environment with performance goals, scheduled adherence requirements, and high-volume inbound call activity.

This is a Contract to Hire position based out of Norfolk, VA.

The pay range for this position is $21.50 - $21.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Norfolk,VA.

This position is anticipated to close on Aug 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.