Remote Insurance Call Center Rep

Description

• Complete onboarding, role-specific training, and ongoing learning requirements while consistently working toward team performance expectations.
• Build and maintain a strong understanding of available benefit plans, internal procedures, service standards, and applicable business guidelines.
• Respond to customer inquiries through phone, email, and other written communication channels with clarity, accuracy, and professionalism.
• Assist members, providers, and internal partners with questions related to benefits, eligibility, claims, coverage details, and provider-related support.
• Work to resolve customer needs during the initial interaction whenever possible, while knowing when and how to escalate more complex issues.
• Create a positive service experience by listening carefully, showing empathy, and ensuring customers feel informed, respected, and supported.
• Communicate in a polished, accurate, and customer-focused manner, even when handling sensitive or complex questions.
• Record interactions, outcomes, follow-up items, and relevant details thoroughly to support reporting, quality tracking, and future service needs.
• Contribute to department objectives by meeting individual productivity, quality, accuracy, and service-level expectations.
• Manage multiple systems, tasks, and priorities effectively while maintaining strong attention to detail.
• Participate actively in team meetings, coaching sessions, training programs, and process-improvement discussions.
• Escalate issues, risks, or customer concerns through the appropriate channels in a timely and professional manner.
• Represent the organization with confidence and professionalism when interacting with customers, providers, vendors, and colleagues.
• Demonstrate strong ownership, curiosity, respect, sound judgment, inclusiveness, and ethical decision-making in daily interactions.
• Support additional duties, projects, and operational needs as assigned.

Skills & Qualifications

• Friendly and professional communication skills
• Detail oriented with consistent follow-up practices and customer focus
• Demonstrated record of being organized and able to meet deadlines
• A strong desire to perform well and continue to learn
• Authorized to work for any employer in the United States
• Exhibit core values: Accountable, Courage, Integrity, Curious and Inclusive.
• High school diploma or general education degree (GED) with customer service-related experience preferred.

Can choose remote, hybrid, or onsite in Spokane, WA.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected

classification. Eligibility requirements apply to some benefits

and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health and Dependent Care Spending Accounts (HAS & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time off/Leave (PTO, Vacation, or Sick Leave)  

Job Type & Location

This is a Contract position based out of Spokane, WA.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Spokane,WA.

This position is anticipated to close on Jul 27, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.