Remote Healthcare Customer Service Representative

Case Manager (Remote)

• Location: Remote
• Schedule: Flexible between 8:00 AM - 8:00 PM
• Pay Rate: $21-$22/hour
• Start Date: October 19, 2026
• Placement: 4 Months Contract

Position Overview

We are seeking a dedicated and customer-focused Case Manager to support patients, healthcare providers, and specialty pharmacies through the benefit coordination and therapy access process. In this role, you will serve as a subject matter expert on reimbursement, eligibility, coverage, affordability programs, and patient support services. You will act as a liaison between patients, providers, pharmacies, and internal stakeholders to help ensure timely access to prescribed therapies while delivering an exceptional customer experience.

Key Responsibilities

• Serve as the primary point of contact for patients, healthcare providers, and specialty pharmacies regarding program support and therapy access.
• Assist with benefit verification, eligibility review, program enrollment, affordability assistance, and reimbursement support.
• Navigate payer-related challenges by researching coverage requirements and identifying appropriate solutions.
• Develop and maintain strong relationships with healthcare providers and patients through ongoing communication and support.
• Educate stakeholders on commercial and government insurance benefits, including Medicare, Medicaid, Veterans Affairs (VA), and Department of Defense (DOD) plans.
• Document and maintain accurate case records in compliance with program guidelines, company policies, and regulatory requirements.
• Collaborate with Program Management and internal teams to address patient needs, resolve issues, and improve program effectiveness.
• Escalate complex cases as needed following standard operating procedures (SOPs) and program guidelines.
• Support inbound and outbound communications via phone and email while maintaining a high level of professionalism and customer service.
• Monitor patient cases to ensure timely follow-up and positive outcomes.
• Handle sensitive information with the highest level of confidentiality and professionalism.

Qualifications

• Previous experience in a HUB, Patient Services, Case Management, or related healthcare support environment.
• Contact center/customer service experience required.
• Experience supporting pharmaceutical benefit processes and patient access programs.
• Working knowledge of commercial and government payers, including Medicare Part B.
• Experience communicating with patients, physician offices, and specialty pharmacies.
• Strong problem-solving, organizational, and relationship-building skills.
• Excellent verbal and written communication skills.
• Ability to work independently in a remote environment while managing multiple priorities.

Preferred Experience

• 1-2 years of experience in pharmaceutical benefits, reimbursement support, patient services, or healthcare case management.
• Familiarity with benefit verification, prior authorization processes, and insurance coverage navigation.

Why Join Us?

• Fully remote work environment
• Competitive pay rate
• Opportunity to make a meaningful impact on patient access to care
• Collaborative and supportive team culture
• Growth opportunities within the healthcare and patient services industry

This is a Contract position based out of Morrisville, NC.

The pay range for this position is $21.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Oct 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.