Remote Customer Service Representative (m/f/d) with Norwegian - Warranty services

Your benefits:

• Career changers are very welcome!
• Individual work environment tailored to your preferences thanks to 100% remote work.
• Digital, paid training and hardware provided
• Team events: Even when working from home, you are not alone – take part in virtual team events and stay in touch.
• Exclusive employee benefits: Shopping discounts, bike leasing, maximum capital-forming benefits, company pension scheme, voucher card with regular top-ups.
• Health and wellness programs: Global wellness program, our own fitness app, discounts at Wellhub, and much more.
• Internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally.
• International advancement opportunities through global German-speaking projects.
• Save time and protect the environment: No commuting means more time for other activities and reduces CO2 emissions.
• 27-31 vacation days (depending on length of service) plus special leave.Optional German language classes 

Your new tasks:

• Damage assessment of defective electronic devices of our Norwegian-speaking customers by telephone and e-mail
• Increasing customer satisfaction by processing inquiries quickly and competently
• Review of the submitted claims for damages

Your qualifications:

• Fluency in Norwegian (C2-level) and English (B2-level)
• Commercial and technical affinity regarding the internet and phone calls
• PC literacy
• Previous customer service experience preferable
• Willing to work flexible hours as the job demands ability to work on owns initiative and under pressure to meet deadlines
• Willingness to learn and eagerness to learn
• Empathetic and socially competent personality 

Requirements for working from home: 

• Broadband connection (DSL, VDSL or cable)
• Internet connection with at least 16 Mbit/s downstream and 1 Mbit/s upstream 
• Quiet, lockable room with ergonomic workstation
• Residence in Germany  

Sounds like the right job? Take your chance and apply now!

This is what you can expect from us after you have applied: 

1. Our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.  

2. After a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).  

3. If all these steps have been completed successfully, we will give you a warm welcome!

You have any further questions? Feel free to contact us by e-mail: karriere.berlin@foundever.com

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   

There are many special moments in life. We also have them in our day-to-day work, because together we achieve great things! Create your best moments - with Foundever®!

We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. All people are welcome at Foundever®! Where are you staying?