Regional Service Manager

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, Axiom, with the spin planned for Q1 2027. If the intended spin occurs, this role will support Axiom, a company focused on critical digital infrastructure and delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications.

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a/an Regional Service Manager.

Reporting to the Field Service Manager the Regional Service Manager manages all Field service technicians within the defined region and works with the Customer support group on Scheduling, planning, and coordinating field service Technicians and Field Support groups as we design, assemble, install, and service power distribution equipment in compliance with applicable standards.

What a typical day looks like:

• Plans, directs, and coordinates the activities of field services to continually improve operational planning and processes to install and service electrical distribution equipment in accordance with cost, quality, safety, and quantity specifications.  May require responding to issues during non-work hours on weekdays, weekends, and holidays.
• Reviews field service schedules as part of planning for future and ongoing projects to make decisions concerning staffing requirements, work procedures, or assignments, considering budgetary limitations and time constraints.
• Plans and establish work schedules, assignments, establishes scopes, and priorities to meet goals and to improve department efficiency and utilization.  Maintains startup procedures and updating them as needed for accuracy and completeness.
• Completes meetings to review safety, quality and production issues with their teams.
• Manage and develop field service personnel through appropriate internal/external training, involvement, delegation and regular reviews of performance.
• Develop and lead the field service teams using expertise and developing high-performance behaviors, identifying technical/resource requirements and proposing solutions to rectify.
• Collaborate with other departments to integrate production with business systems or processes and resolving issues that may impact the organization.
• Work with field service team to resolve problems concerning design, adherence to specifications and/or required standards, and related issues.
• Responsible for ensuring adherence to all corporate, external and appropriate regulatory requirements.
• Work with Engineering/PM’s to provide MOPs for site work when required.
• Review and approve Tech’s monthly expense reports.
• Manage technician time thru Kronos.
• Based on these opportunities implement continuous improvement projects to a validated conclusion.
• Proactively works to eliminate waste and adds value to all processes. Ensures assigned employees adhere to all relevant health and safety regulations and perform work practices that are safe and in a clean work environment.
• Ensures assigned employees adhere to company policies and rules, and, when necessary, enact necessary discipline processes up to and including written warnings in conjunction with supervision and Human Resources.  Also provides further support and participation when escalation is required.
• Coaching, mentoring, and training of their techs through a combination of field and factory support.
• Serve as the first line of defense for questions (when applicable) that their techs may have. This will help in determining what training or additional resources the technician needs.
• Additional duties as required.

The experience we’re looking to add to our team,

• A minimum of a bachelor’s degree in engineering or related field and the equivalent of 3 - 5 years’ experience working in power distribution industry and/or service environment with demonstrated knowledge and proficiency in engineering operations or High School Education or GED and equivalent of 5 - 8 years of practical work experience.  Power distribution experience is a plus. 
• Knowledge of principles and process for providing supervision and leadership with considerable experience supervising, managing and motivating employees in a manufacturing setting.
• Strong technical and understanding of power distribution equipment and related standards.
• Familiarity with the development and implementation of work instructions.
• Good computer skills, to include Microsoft Office Suite, etc.
• Ability to travel up to 60% of the time.

EC37

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Application Deadline:

Applications for this job position will be accepted for at least five days following the job posting start date below and continuing until the end date below or until the position is filled. This posting may close sooner due to application volume.

Job Posting Start Date 10-26-2026 Job Posting End Date 12-26-2026

The base pay range for this position is provided below. The final base rate offered will be determined using job-related, non-discriminatory criteria, including but not limited to experience, qualifications, geographic location, education, external market data, and internal equity.

$95,900.00 USD - $131,900.00 USD Annual

Job Category

Operations

Is Sponsorship Available?

No

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).