Regional Operations Manager - Northeast

Location: Remote with up to 75% travel across the Northeast. Region currently includes: New Jersey, Pennsylvania, Delaware, and Virginia. Applicant must live in one of those states. 

Paradigm Oral Health is looking for someone with multi-site Dental Practice Management experience for a patient-focused company. As the Regional Operations Manager, you will play a pivotal role in overseeing the patient experience, operational efficiency, growth, and success of multiple oral surgery practices within a designated region. This position requires a passion for delivering exceptional patient care, strong leadership skills, strategic thinking, and availability to travel the Northeast region practices.

 Role and Responsibilities:

• Provide guidance and support to practice administrators and staff to optimize workflow, patient satisfaction, and overall productivity.
• Monitor key performance indicators (KPIs) and financial performance. Take proactive measures to address any areas for improvement.
• Lead and manage the day-to-day operations of multiple oral surgery practices within the assigned region.
• Develop and implement operational policies, procedures, and protocols to ensure consistency and efficiency across all practices.
• Identify opportunities for revenue growth, cost reduction, and operational optimization to maximize profitability while maintaining high-quality patient care standards.
• Provide ongoing coaching, mentorship, and professional development opportunities to practice administrators and staff to foster a culture of excellence and continuous improvement.
• Conduct performance evaluations and provide feedback to drive individual and team growth and development.
• Collaborate with senior leadership to develop and execute strategic plans for business growth and expansion within the region.
• Develop and implement marketing strategies to enhance brand awareness, attract new patients, and drive patient referrals to the practices.
• Ensure compliance with all regulatory requirements, industry standards, and best practices governing oral surgery practices.
• Stay abreast of changes in healthcare regulations, insurance policies, and legal requirements, and implement necessary updates and training to ensure compliance.
• Recruit, hire, train, and develop top talent for key leadership and clinical positions within the region.
• Performs other related duties as required

Qualifications: 

• 5+ years of experience in dental practice operations, including multi-site or regional leadership.
• Proven track record of successfully leading and managing multiple practices.
• Strong financial acumen and experience in budgeting, revenue cycle, and P&L management.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams towards common goals.
• Thorough understanding of compliance standards and healthcare regulations (state, federal, and industry-specific).
• Proficiency in Microsoft Office Suite and practice management software systems.
• Strategic thinker with the ability to manage both day-to-day operations and long-term initiatives.
• Background in scaling operations during periods of rapid growth and integration.
• Experience with KPI tracking and the use of data analytics in decision-making.
• Based in the Northeast and able to travel up to 50-75% primarily within the designated region.
• Bachelor's or advanced degree in business, healthcare administration, or related field is preferred.

What We Offer:

• Medical, Dental, Vision Insurance with HSA Option
• Paid Life Insurance
• Short- and Long-Term Disability
• Accident and Hospital Indemnity Insurance
• 401(k) Plan with 4% Company Match
• Paid Time Off (starting at 2 weeks), Sick Time, Paid Holidays, Paid Parental Leave
• Employee Assistance Program (EAP)
• Competitive Pay and Bonus Potential
• Mileage Reimbursement
• Opportunities for Career Advancement

Who We Are:

Paradigm Oral Health is dedicated to exceptional oral surgery in a comforting environment, prioritizing patient needs through collaboration with their general dentist. Our vision is global leadership in oral health, focusing on outstanding patient experiences and industry standards. We foster a positive work environment with career growth opportunities, comprehensive benefits, and a supportive culture that values work-life balance. Our goal is to empower employees to deliver excellent patient care and build strong relationships with referring dentists.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.