Regional Director, Operations

About Sound

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

Why join us?

• A remote-first culture that values flexibility and collaboration
• Opportunities to grow your career while making a real impact
• A team that champions inclusivity, innovation, and excellence

Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Self-managed PTO Plan 
• Ten company-paid holidays per year

About the Role

The Regional Director of Operations is responsible for, but not limited to, the operational management and oversight of multiple Sound Physicians' hospitalist programs in an assigned region. The Regional Director of Operations will have a visible presence at several program locations and will focus on establishing professional relationships with the entire hospitalist team, hospital and system C-suite executives, case management, nursing, medical staff office, as well as community providers and specialty physicians.

The Regional Director of Operations manages a team of direct reports that support day to day operations of successful Hospitalist Programs within an assigned region.  They report up to a Regional Vice President with accountability to the Regional Chief Medical Officer (s) as well. 

The Details:  This remote role requires the ability to travel regionally up to 20% of the time. Candidates based in the Eastern region are preferred.

Essential Duties and Responsibilities

• Initiating and leading content discussions and preparations for Joint Operations Committee, Monthly Performance Reviews, Monthly Divisional Operating Reviews, Monthly Operating Reviews, and other hospital partner interactions, ensuring focus on integration of all Sound service lines in a "One Sound" manner.  Reviewing content for final sign-off of all client-facing templates (scorecards, dashboards, action plans) developed 

• Meeting regularly with Medical Directors and the Director Clinical Performance to review site performance and identify opportunities and barriers 

• Proactively utilizing Sound and industry knowledge to participate in discussions with hospital partners regarding short term and long-term strategic objectives, effectively communicating where Sound can provide a solution. Build strong relationships with the C-Suite at each hospital partner in assigned region, reporting on and checking in on performance on monthly basis 

• Final oversight for day-to-day site operations including matters related to payroll, credentialing, human resources, recruiting, etc. with assistance of direct reports and central office departments 

• Actively participating in Monthly Operating Reviews, proactively reviewing site financial statements for accuracy and trends to explain financial performance. Identifying and understanding the impact of variances and enact plans to address negative variances.  

• Developing and managing annual budgets with responsibility for P&L performance for programs in assigned region. 

• Working in the pursuit of new business in the region. Coordinating individual efforts for new business with Business Development, RVP, and DCMO (s) 

• Participating in due diligence and site design for new hospital sites within region. Creating or reviewing proposals for new business and expansion of current business, including financial proformas. Understanding the financial and operational impacts of program changes as well as pricing, including supporting or leading contract negotiations and new site implementations in conjunction with main office departments and RVP 

• Leading new site implementations in conjunction with main office departments 

• Hiring, training and developing a team comprised of Practice Coordinators, Practice Managers and/or Practice Administrators for assigned region 

• Managing and tracking reconciliation dates, PQI submission dates, contract renewal timelines, and annual escalator anniversary dates in a timely manner 

• Appropriate escalation of issue/concerns to Regional Vice President of Operations 

Values

• Self-Directed Execution: The ability to independently prioritize, make sound decisions, and drive initiatives forward with minimal direction while maintaining alignment with organizational goals and delivering measurable results.
• Communication: The ability to speak, write, and listen clearly and consistently
• Change Capable: The ability to inspire others to navigate and progress through change by providing vision, the why, and feedback mechanisms
• Critical Thinking: The ability to be proactive; anticipate needs; ability to make good decisions with incomplete, ambiguous information
• Executive Presence: The ability to inspire confidence in others to be a leader they want to follow; inspiring confidence in others.  Set a personal example of optimism, poise, and professionalism
• Negotiating: Reach consensus while maintaining positive, sustainable relationships
• Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships among hospital partners, dyad/triad partners, and Sound team members at all levels (C-Suite, Sound, and Team)
• Strategic Thinking: The ability to develop, execute, and rally your team around data-driven long-range plans
• Teamwork: The ability to pull people together into highly effective teams
• Visionary: The ability to create and communicate a compelling picture of the future

Knowledge, Skills, and Abilities

• Proficiency with Microsoft Office Suite (i.e., Outlook, Excel, PowerPoint); knowledge of MS Project
• Knowledge of Process Improvement methodology; LEAN-Six Sigma for healthcare training is desirable
• Knowledge of relevant state and federal healthcare regulations
• Working knowledge of healthcare payment models, physician practice management, revenue cycle, payer contracting and managed care models
• Knowledge of Hospital Medicine landscape and market forces driving the hospitalist model of care
• Understanding of hospitalist physician recruiting, marketing and compensation issues

Education and Experience

• Minimum: Bachelor's Degree in business administration, healthcare administration or similar field
• Minimum: 6-8 years' experience working with healthcare operational management, including financial statements and working knowledge of hospital and healthcare informatics, including quality measures
• Preferred: 3-4 years' experience managing a physician group practice
• Experience working in a matrixed environment

Salary Range 

• $125,000- 140,000 annually.  In addition, Regional Directors are eligible for a bonus opportunity.  Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program(s) being supported.

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. 

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.