Regional Account Manager - London, Ontario, Canada
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AI Summary
James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®.
With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.
For more information, visit www.jameshardie.com.
Summary
The Regional Account Manager (RAM) Exteriors and Outdoor Living, reports to the District Sales Manager and works with a regional team of sellers. The RAM has the responsibility of owning downstream contractor demand for all James Hardie products within an assigned segment. The role is responsible for defending business, gaining customer wallet share, while driving material conversion and growing market share, expanding the premium product adoption. The role regularly executes district plans and partners with Channel Manager and field teams to convert demand into sustained territory growth.
Location: Remote/Home Office - Southwest Ontario (London, Kitchener, Hamilton, Niagara, Windsor)
What You’ll Do:
Key Responsibilities:
- Account Management/Business Development
- Build and maintain strong, long‑term relationships with key customer accounts
through consistent engagement, responsiveness, and value‑added support. - Serve as the primary point of contact for assigned accounts, ensuring customer
satisfaction and loyalty. - Identify opportunities to expand product adoption, increase share of wallet, and
introduce new solutions that align with customer needs. - Develop structured account plans and execute growth targets for each key account.
- Conduct regular business reviews with accounts to assess goals, performance,
challenges, and future needs. - Translate customer feedback into internal recommendations for product, pricing,
service, or process improvements. - Maintain account profiles, activity logs, and pipeline opportunities in CRM tools.
- Use data to forecast account performance, identify trends, and prioritize actions.
Drive Demand for All Products
- Drives downstream demand with contractors across both Exteriors and Outdoor
Living products - Enables cross-selling opportunities to support Channel Managers
- Builds long-term contractor relationships through ongoing account engagement
and tailored product solutions, while driving material conversion with contractors,
and supporting other regional growth priorities.
Manage Dealer Relationships
- Acts as the primary dealer relationship owner for assigned accounts, ensuring
alignment to James Hardie priorities and enabling effective cross-sell execution - Partners with dealers to launch campaigns, train sales teams, and connect
contractor demand to dealer programs
Execute Market Segment Specialization
- Executes against defined sub-specialization (single family repair/remodel, single
family new construction, or multi-family new construction) by partnering to provide
product value that aligns with regional growth objectives - Ability to tailor engagement and messaging to segment-specific needs
Territory Planning/Execution
- Develops and executes a territory plan that translates regional priorities into daily
activity. - Manages pipeline, targeting, and follow-up to ensure consistent execution against
demand-generation goals and adjusts approach based on performance and market
feedback.
What You’ll Bring:
Core Competencies:
- Sales Expertise: Willingness and ability to cultivate relationships, grow networks, nurture
leads, and passion to identify targets. Ability to negotiate and collaborate with business
leaders to achieve an ideal outcome. Strong understanding of sales processes, sales
funnel management, and sales practices. Knowledgeable of market segmentation and go[1]to-market strategies. Familiar with Customer Relationship Management systems to aid in organization and planning.
- Business Consultation: Strong business/financial acumen, preferably regarding the
construction industry. Understanding business (builder/dealer/installer) financials
(margins, turns, labor optimization), market opportunity and dynamics to advise partners
for mutual growth. Flexibility to identify and attend key activities within assigned territory
while being accountable to a priority-based schedule with prospective customers.
- Communication/Influence: Ability to influence internal and external stakeholders and
advocate for JHBP, effectively building relationships at all levels of an organization. Able to
present in front of large groups and convey messages in a captivating manner. Familiar with
key communication tools (DISC, SLII, etc.).
- Building Products Knowledge: Familiar with of basic construction practices with the
ability to understand residential construction process. Learns James Hardie product line,
including features, applications, installation considerations, and value drivers across
residential and commercial projects.
Candidate Requirements:
• Bachelor's degree or equivalent experience required.
• 3+ years of progressive sales experience with a high-level of organization, discipline, and
self-structure, preferably within the building products industry.
• 1+ years of experience working with a Customer Relationship Management system
(Salesforce, HubSpot, Zoho, etc.)
• Ability to travel outside of local market up to 50% of the time
• Valid driver’s license is required, and employment is contingent upon maintaining a
satisfactory Motor Vehicle Record that meets the Company’s driving eligibility standards
What You’ll Receive:
This position qualifies for benefits and you will be eligible to participate in a bonus plan.
At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.
- Compensation: competitive salary and bonus eligibility
- Insurance: day-one health coverage medical, dental, vision, life insurance
- Paid Time Off: vacation and company holidays
- Retirement RRSP company matched program
- Work-Life Balance: parental leave, wellness programs
- Purpose. Impact. Community: Sustainability Initiatives | James Hardie
#LI-TF1
James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.
James Hardie will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
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