R00337308 - Customer Growth Strategy Manager | Financial Services - Remote

You combine human-centered design, commercial strategy and technology fluency to uncover unmet customer needs and translate them into differentiated businesses, products, value propositions and experiences. You are comfortable using AI-enabled delivery methods and enterprise AI tools to accelerate research, synthesis, ideation, prototyping and strategic decision-making.

As a Manager, Customer Growth Strategy, you'll help Financial Services organizations uncover new growth opportunities, improve customer experiences, and develop strategies that create measurable business value.

Growth Strategy & Business Transformation

• Partner with clients to develop growth strategies across customer experience, products, marketing, digital, commerce, and service.
• Translate business objectives into actionable roadmaps, operating models, and transformation plans.
• Identify and prioritize growth opportunities based on customer needs, market trends, business performance, and competitive insights.
• Build business cases and value realization plans that help clients make informed investment decisions.
• Support the design and delivery of transformation initiatives that drive revenue growth, customer engagement, operational improvement, and market expansion.

Customer-Centered Innovation

• Lead customer research and insight generation to uncover unmet needs, behaviors, and opportunities for growth.
• Apply human-centered design principles to develop new products, services, experiences, and business models.
• Evaluate opportunities using desirability, viability, and feasibility frameworks to identify the most valuable and practical solutions.
• Facilitate workshops and collaborative working sessions with clients and internal teams to align on priorities and strategic direction.

Customer Experience & Journey Transformation

• Evaluate end-to-end customer journeys to identify experience gaps and opportunities for improvement.
• Define recommendations across people, processes, technology, data, and operating models to enhance customer experiences.
• Support clients in designing and implementing customer-centric transformation programs that improve business and customer outcomes.

AI-Enabled Growth & Innovation

• Help clients understand the impact of emerging technologies, including AI, on their customers, business models, and growth strategies.
• Use AI-enabled tools and delivery methods to accelerate research, analysis, concept development, and strategic planning.
• Incorporate AI-driven insights into growth strategies while supporting responsible and effective adoption practices.

Leadership & Team Development

• Lead workstreams and collaborate with multidisciplinary teams across strategy, design, technology, data, marketing, and operations.
• Coach and mentor junior team members while helping create a collaborative, high-performing team culture.
• Partner across Accenture Song and the broader Accenture organization to deliver integrated solutions for clients.
• Travel up to 50% as required to support client engagements.

Executive Communication & Storytelling

• Turn complex customer, market, and business insights into clear, actionable recommendations.
• Develop compelling presentations, business cases, and executive-level communications.
• Help clients build alignment around strategic priorities and investment decisions.

Basic Qualifications

• Minimum 5 years of experience in growth strategy, customer strategy, innovation, business transformation, management consulting, or a related field within Financial Services.
• Experience developing and implementing strategies that drive measurable business outcomes, including revenue growth, customer engagement, market expansion, or operational efficiency.
• Experience leading workstreams and managing teams in client-facing environments.
• Bachelor's degree 
• Travel may be required for this role.  The amount of travel will vary from 0 to 100% depending on business need and client requirements.