Property Client Success Coordinator

This is a remote position.

Our client operates in the London lettings and sales property market. They need a contractor to coordinate end-to-end client onboarding and utility setups for tenants and landlords. The work ensures all services are active before move-in dates and client queries are resolved promptly.

Deliverables

• Manage onboarding procedures for new clients by issuing order forms.
  

• Set up electricity, gas, water, and broadband accounts with suppliers.
  

• Confirm active service status for all utilities before tenant move-in dates.
  

• Respond to incoming tenant and landlord queries within agreed turnaround standards.
  

• Update internal systems and client trackers daily to maintain accurate records.
  

• Resolve utility billing discrepancies and direct debit issues with clients and suppliers.
  

• Handle service queries or complaints, escalating complex matters when required.
  

• Utilise Claude and other AI platforms to draft communications and complete administrative tasks.
  

Requirements

Skills and experience needed

• Excellent written English.
  

• Experience with Google Workspace, WhatsApp, LinkedIn, Facebook, and Claude.
  

• Background in customer service, client coordination, lettings, or property administration.
  

• Ability to identify operational issues and suggest solutions.
  

Benefits

Engagement details

• Estimated hours: Full-time hours during UK business hours
  

• Location: Remote