Program Manager I

Agency

Dept of Health and Human Services

Division

Child Development

Job Classification Title

Human Services Program Manager I (NS)

Position Number

65008977

Grade

NC18

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Investigations Program Manager has regulatory oversight for designated regions in the state, which includes supervision of Investigations Supervisors who lead teams of Investigations Consultants. This position manages the team activities to assure that Regulatory and Investigations policies and procedures are implemented correctly and consistently. This position communicates and collaborates effectively with DCDEE management, other section and division staff, as well as with other state agencies and partnering agencies. This position also supervises a Lead Investigations Consultant that works closely with Investigations Supervisors and Consultants. This position ensures compliance with North Carolina General Statute 110-85 which declares the State should protect children in child care facilities by ensuring that these facilities provide a physically safe and healthy environment where the developmental needs of these children are met and where these children are cared for by persons of good moral character.

The Investigations Program Manager is home based and supervises staff in one third of the state depending on where the applicant is located. The primary responsibilities of the Investigations Program Manager are the following:

• Provide oversight of investigations of reports alleging child maltreatment and violations of child care requirements in both legal and illegal child care facilities
• Coordinate the work in the Investigations Unit along with two other Investigations Program Managers
• Provide direct supervision for two Investigations Team Supervisors and one Lead Investigations Consultant
• Participate with other section management on staffing cases to determine recommendations related to child maltreatment
• Recommend administrative actions against child care facilities when there are substantiations of child maltreatment and/or violations of child care requirements
• Develop and monitor corrective actions plans included in administrative actions
• Recommend training activities for child care operators to help prevent instances of child maltreatment
• Ensure policies, procedures, and resources are available and maintained to assist staff with enforcing and monitoring child care requirements and providing technical assistance
• Manage regular communication with unit staff in the form of procedural manual updates, memos, and training resources, etc. in collaboration with other Investigations Program Managers
• Ensure unit staff respond to internal and external customers timely and appropriately
• Oversee the training and professional development opportunities available to Investigations staff
• Participate in regular meetings with Regulatory Services Section management to provide updates and discuss concerns
• Coordinate unit activities with Regulatory Services Section and other division sections to assure effectiveness of unit work and consistency in interpretation and implementation of division policies and procedures
• Supervise and recommend work groups and focus groups
• Work with other state and local agencies organizations, and advocacy groups to promote public awareness of prevention of child maltreatment in child care, integrate the division’s efforts/initiatives, minimize duplication of efforts, and address and resolve areas of mutual concern

Knowledge Skills and Abilities/Management Preferences

INTERNAL POSTING: ONLY PERMANENT FULL-TIME, PERMANENT PART-TIME, PROBATIONARY, TRAINEE, TEMPORARY OR TIME-LIMITED DHHS EMPLOYEES OR LAYOFF CANDIDATES WITH THE STATE OF NORTH CAROLINA ELIGIBLE FOR RIF PIORITY REEMPLOYMENT CONSIDERATION AS DESCRIBED BY GENERAL STATUTE (GS) 126 MAY APPLY.

Salary Range: $63,927 - $111,871

Recruitment Range: $63,927 - $88,438

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred.

• Experience in child care regulations, child maltreatment investigations in child care, as well as the operations of NC state government.
• Experience supervising projects and staff is essential for this position.
• Skilled at establishing and maintaining effective working relationships with unit staff as well as federal, state and/or local agencies, the general public, and child care providers.
• Experience in interpreting laws and rules as they pertain to child care programs and requirements or child abuse/neglect/maltreatment is essential.

This position is 100% federally funded.

This position will close at 11:59 p.m. the night before the end date.

The Division of Child Development and Early Education (DCDEE) implements quality standards for child care and increases access to families and their children across North Carolina. The Regulatory Services Section is the largest section within the Division of Child Development and Early Education with more than 200 employees. The Compliance Branch within the Regulatory Services Section includes the Investigations Unit, that has three Program Managers, three Lead Investigations Consultants and six teams with a Supervisor and four Investigators on each team.

Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits.  Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).  Employees also receive paid vacation, sick, and community service leave.  In addition, paid parental leave is available to eligible employees.  

Visit website for State Benefits

Supplemental and Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified.

               

Application Process
Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application. 

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
• Degrees must be received from appropriately accredited institutions.  Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
• For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. 

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions.  Transcripts, degree evaluations and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. 
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.  If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

CONTACT INFORMATION: 

If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov. Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Master's degree in the area of assignment from an appropriately accredited institution and three years of experience in a closely related program; or Bachelor's degree in the area of assignment field from an appropriately accredited institution and five years of experience in a closely related program; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Giovanni Montclair Hollins

Contact:

DHHS Workday Support Form