Overview

Lead Partner Program Manager, Business Transformation & Innovation

Location: United States Work Arrangement: Remote

About the Role

The Lead Partner Program Manager is responsible for supporting the company's partnership programs to include all aspects related to onboarding, enablement, process improvement, and reporting for the global partner community. This position requires a multi-faceted approach to ensure successful adoption of the program across various partner types. The Lead Partner Program Manager is responsible for coordinating and assisting with the launch of program updates to drive and support change across the company.

Technology Tools

• CRM Tools for Partner Account Data Management
• MS Project
• Monday

Your Role Responsibilities? Here's What You'll Do.

• Define the structure and components of a partner enablement program — including onboarding, training, certifications, and follow-up to ensure partners are set up for success while leading the application and management of onboarding processes for new technology partners in support of the company's overall program and partnership strategy.
• Lead the development of systems to establish ongoing communication and feedback loops with partners — ensuring consistent delivery of information and leading the execution of support delivery by promptly responding to inquiries, capturing feedback, prioritizing program improvements, and identifying and implementing process changes.
• Work across the company's internal partner team(s) to operationalize program benefits — delivering mutual value for both the company and partners while leading complex projects with multiple internal and external partners to strengthen partnerships and maximize overall benefit.
• Leverage analytical insights to track, evaluate, and improve program initiatives — utilizing CRM tools to manage partner account data and processing large amounts of data into actionable insights that drive informed decision-making and program enhancement.
• Operate as a trusted advisor to potential partners — developing and maintaining strategic working relationships while contributing significantly to the overall growth and quality of the department through knowledge sharing and coaching on current best practices and market trends.
• Mentor, coach, and train other team members — contributing to the continuous improvement and professional development of the team while supporting change management efforts related to the launch of program updates across the company.

Role Essentials

You'll be set up for success if you have:

• Bachelor's degree or significant equivalent experience — with previous experience in program management, project management, or business development and proven success managing complex cross-functional projects within budgets and timelines; experience with partner programs and engaging with customers through partners is preferred
• Previous experience with Enterprise Imaging related technologies — with deep knowledge of the partner ecosystem and the ability to lead the application and management of onboarding processes for new technology partners
• Excellent analytical skills — with the ability to consume and process large amounts of data into actionable insights, leverage data to track and improve program initiatives, and experience with CRM tools to manage partner account data
• Excellent organizational, time management, and prioritization skills — with great attention to detail, the ability to quickly identify problems or areas in need of improvement, and a track record of implementing effective solutions in fast-paced, ambiguous environments
• Excellent presentation and communication skills — with confidence speaking to internal and external individuals across all levels, strong interpersonal skills, and the ability to deliver a high bar of satisfaction and support to partners and key stakeholders; up to 25% travel required

What We'd Like to See

Bonus points if you bring:

• Demonstrated experience with partner programs and engaging with customers through partners — including a track record of operationalizing program benefits that deliver mutual value for both the company and partners
• Experience developing and maintaining strategic working relationships with partners — with a demonstrated ability to operate as a trusted advisor and thought leader, contributing to the overall growth and quality of the department
• Experience leading complex projects with multiple internal and external stakeholders — with a track record of strengthening partnerships, maximizing benefit, and driving change through the successful launch of program updates
• Experience developing systems to establish ongoing communication and feedback loops with partners — with the ability to promptly respond to inquiries, capture feedback, prioritize program improvements, and implement meaningful process changes
• Experience mentoring, coaching, and training other team members — with a track record of knowledge sharing and developing team capability through coaching on current best practices and market trends

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

© Hyland. All rights reserved.

About Hyland Life

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.