Program Manager (100% Remote)

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.  

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.  

For more information about our services please visit clearcaptions.com.   

The kind of people we look for:    

• Versatile people who thrive on variety and challenge   
• Excited about working in a fast-paced environment.   
• Innate problem solvers who want to grow in a flexible, collaborative culture.   
• Takes initiative, pushes boundaries, motivated to innovate.   
• Individuals with a growth mindset who want to use their learning and relationship-building skills.   
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.   

Summary: 

The Program Manager will support executive sponsors, business owners, and product leaders in delivering strategic programs that achieve key organizational goals and objectives. The Program Manager will lead complex, cross-functional programs that span multiple business units and consist of multiple interdependent projects. This role ensures alignment between business strategy, product development, and technical execution across the full product lifecycle. This role will oversee program planning, integrated delivery, financial management, and governance, ensuring adherence to SDLC, Agile methodologies, and Stage Gate controls. Responsibilities include managing cross-team dependencies, risks, issues, and program-level changes to ensure successful delivery of products, platforms, and services. The Program Manager will also contribute to continuous improvement initiatives to enhance delivery capabilities across the organization. 

What This Role Does: 

• Leads end-to-end program management across multiple related projects, ensuring alignment to strategic business objectives. 
• Develops and maintains integrated program plans, including schedules, milestones, dependencies, and resource allocation. 
• Oversees product development lifecycle stages, ensuring readiness and approval at each phase (Stage Gate governance). 
• Manages program financials, including budgeting, forecasting, and tracking (CapEx/OpEx). 
• Manages capacity, resource constraints, and competing priorities across projects within the program. 
• Drives program decision making and alignment with the business ensuring compliance regulation is met across projects. 
• Matrix management of project managers. 
• Prepares operational readiness plan to ensure sustained adoption across the organization as projects are implemented. 
• Drives project delivery of project milestones in alignment with strategy plan. 
• Supports Strategy Business Partner with vendor management pertinent to the programs. 
• Collaborates closely with the Strategy Business Partner, Stakeholders, and Project teams. 
• Partners with Product Managers and Business Owners to support the development, deployment, and delivery of product and service. 
• Collaborates with engineering, architecture, and IT teams to ensure coordinated execution across technical workstreams. 
• Identifies and manages cross-team dependencies, ensuring alignment across multiple functions and teams. 
• Monitors program health through KPIs and performance metrics, providing regular reporting to senior leadership and stakeholders. 
• Leads risk, issue, and escalation management, including diagnosing challenges and driving resolution strategies. 
• Drives operational readiness and change management efforts to support successful implementation and adoption. 
• Provides cross-functional leadership and influence to achieve program objectives without direct authority. 
• Ensures programs are delivered within scope, budget, and timeline constraints. 
• Oversees deployment and integration activities, ensuring successful product release and adoption. 
• Contributes to the development and maturity of PMO methodologies, tools, templates, and governance frameworks. 
• Promotes continuous improvement, identifying opportunities to increase efficiency, innovation, and delivery effectiveness. 
• Performs other duties as assigned. 

What You Will Bring: 

• A bachelor’s degree in computer science, information systems, business, or related field is required; a master’s degree in business administration or project management is preferred. Equivalent combinations of education and relevant experience will be considered.  
• A minimum of eight (8) years of experience in program management, project management, or technical delivery roles, with emphasis on technology and product development is required, 10 years is preferred. 
• A minimum of three (3) years of most recent experience managing programs in the telecom industry in one of the following areas: mobile, IoT devices, telephony services. 
• Demonstrated experience managing complex, cross-functional programs across multiple teams and business units. 
• Demonstrate ability to manage more than one program simultaneously. 
• Strong knowledge of:  
  • Software Development Lifecycle (SDLC)  
  • Agile methodologies and tools (e.g., JIRA, Confluence)  
  • Stage Gate / execution governance frameworks  
• Proven ability to manage program budgets, financials, and resource planning. 
• Excellent facilitation and leadership skills, with the ability to drive alignment across business and technical stakeholders.  
• Strong analytical and problem-solving skills, including the ability to diagnose and resolve technical and operational issues.  
• Experience defining, tracking, and reporting program performance metrics.  
• Experience leading programs involving:  
  • Telecom Transformation Programs 
  • Infrastructure Programs 
  • Cloud Migrations 
• Demonstrated ability to lead through influence and collaboration, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional outcomes. 
• Strong communication and presentation skills across all levels of the organization including executive communication. 
• Proficiency with Microsoft Office tools and modern collaboration platforms (e.g., MS Teams, Slack).  
• Self-starter with strong organizational and time management skills, capable of handling multiple priorities in a fast-paced environment.  
• Ability to work collaboratively to foster a results-driven, team-oriented environment.  
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.  
• Willingness and ability to work flexible hours as needed and travel up to 10%, which may include occasional overnight travel. 

Preferred: 

• Experience working as a Project Manager, Business Analyst or Business Systems Analyst. 
• Experience in telecommunications and/or compliance-driven environments. 
• Active PMP or PgMP certification (PMI). 
• Agile training and/or certification. 

Physical Demands: 

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose an undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process. 

Employees may experience the following physical demands for extended periods of time:  

• Sitting, standing, and walking (95-100%) 
• Keyboarding (40-60%) 
• Viewing computer monitor, tablet, and cell phone requiring close vision (95-100%) 

Work Environment: 

100% Remote with Travel: Work environment is primarily indoors (home office, customer or vendor sites, or other business meeting venues); travel may involve exposure to varying weather and temperature conditions, as well as driving and traffic hazards. Travel is required, approximately 10%, and may include overnight and out-of-state trips. 

Compensation:  

$142,000 - $165,000 plus 5% bonus determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. 

Intrigued to learn more?  

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.  

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Disclaimer:  

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. 

ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Protecting Your Candidate Experience

At ClearCaptions, your candidate experience matters to us. To ensure transparency and security throughout the hiring process, please keep the following in mind:

• All legitimate ClearCaptions job openings are posted exclusively on this careers page.
• Our recruiters will only contact you from verified @clearcaptions.com email addresses.
• We will never offer a job through LinkedIn messages or any social media platform.
• We will never ask for sensitive personal information (like banking details or Social Security numbers) during early stages of the hiring process.

 We encourage all applicants to stay vigilant against online job scams, especially those that misuse company names or logos to appear legitimate. If you receive a message that seems suspicious or doesn’t follow these guidelines, please don’t engage. You’re welcome to verify any opportunity by reaching out to us directly at recruiting@clearcaptions.com.

We’re committed to a hiring process that is respectful, secure, and clear every step of the way.