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The role involves managing daily email and phone communications to support internal and external customer needs while assisting the analyst with root cause analysis and credit risk management. Responsibilities also include generating reports, monitoring invoice portal status, and serving as a backup for the AR analyst team.
No high school diploma or equivalent? No problem! Southwire encourages you to apply even if you do not have a high school diploma or equivalent. Our Pathway to Success program will help you attain your high school equivalency while working full-time as you pursue your career in manufacturing. Work full time and join our Pathway to Success program to earn your GED. Apply today!
A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live. How will you power what’s possible?
Location: Remote
Shift: Day Shift
Description of Duties and Responsibilities
· Daily and effective management of email and phone communication to ensure timely responses to internal and external customer needs and proactive notification to management of potential issues.
· Assist Analyst with performing root cause analysis.
· Generate reporting for AR Team as needed.
· Assist Analyst with completing forms needed for Credit Risk Management forms and Customer
· Send manual statements to customers on a weekly or monthly basis, as needed.
· Monitor portal status of invoices and payments.
· Action Request (CARS) and any others as needed.
· Present periodic reviews of work assignments.
· Serve as backup to AR Analyst team.
· Other duties as assigned by the AR Management Team.
Qualifications and Experience Requirements
· High School Diploma is required; Associates or Bachelor’s Degree preferred
· Excellent verbal and written communication skills along with exceptional interpersonal skills required
· Must be proficient in computer skills, including Microsoft Excel, Word, and SAP is a plus
· Excellent reconciliation and proactive critical thinking skills
· Previous Credit and Collections or related experience preferred.
Benefits We Offer:
Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
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