Product Owner

Who We Are:

CompTIA is a leading voice and advocate for the $5 trillion global information technology ecosystem; and the estimated 75 million industry and tech professionals who design, implement, manage, and safeguard the technology that powers the world’s economy.

Through education, training, certifications, philanthropy and market research, CompTIA promotes industry growth; the development of a highly skilled workforce and a commitment to creating an environment where innovation happens, and the opportunities and benefits made possible through technology are available to all.  

Scope Summary:

The Product Owner drives product strategy and delivery for CompTIA's engineering portfolio, including the Optimizely commerce platform, SSO/identity services, and internal development tools. This role translates business needs into prioritized backlogs, aligns cross-functional stakeholders, and ensures engineering teams deliver maximum value.

Essential Duties and Responsibilities:

• Own and maintain the product backlog for Optimizely DXP (Omni), SSO/identity, and other engineering projects, ensuring items are clearly defined, prioritized, and ready for development.
• Collaborate with Business Systems, Revenue Operations, and business stakeholders to gather, validate, and refine requirements before they enter engineering sprints.
• Define acceptance criteria for user stories and ensure the engineering team has sufficient context to deliver quality solutions.
• Prioritize work across multiple concurrent projects (Optimizely commerce, SSO, data platform integrations, internal tools) based on business value, technical dependencies, and organizational strategy.
• Attend and contribute to sprint planning, backlog refinement, and sprint reviews in partnership with the Scrum Master and engineering leads.
• Serve as a primary point of contact between engineering and business stakeholders for scope, timeline, and delivery questions.
• Coordinate with vendor partners to align external development work with internal priorities and architectural standards.
• Partner with QA to define test strategies and acceptance validation for features before release.
• Develop and communicate product roadmaps that align engineering capacity with business objectives across commerce, identity, certification, and data platform initiatives.
• Manage stakeholder expectations by providing transparent status updates, identifying risks early, and proposing trade-off options when scope or timeline conflicts arise.
• Work with the Director of Internal Systems Architecture to ensure product decisions align with enterprise architecture standards and long-term technical strategy.
  
  

Key Performance Indicators:

• Backlog health: 90%+ of items in the next two sprints have defined acceptance criteria and are development-ready.
• Stakeholder satisfaction score of 4.0+ (out of 5) on quarterly survey measuring clarity, communication, and delivery alignment.
• Reduction in mid-sprint scope changes to fewer than 10% of committed story points per sprint.
  
  

Additional Expectations:

• Employees are expected to model CompTIA's values and reflect them in how they work and collaborate.
• Participate in required and role relevant training to maintain skills, ensure compliance, and support ongoing professional development.
• May be required to travel based on role responsibilities and business needs.
• Please note that this job description is not intended to provide an exhaustive listing of tasks, activities, or responsibilities required of the employee in this role. Tasks, responsibilities, and duties may change without notice.
  
  

Skills and Qualifications:

• Strong understanding of Agile/Scrum methodologies with hands-on experience as a Product Owner or similar role.
• Experience with enterprise commerce platforms (Optimizely, Salesforce Commerce, or equivalent).
• Ability to translate complex business requirements into clear, actionable user stories with measurable acceptance criteria.
• Excellent stakeholder management and communication skills across technical and non- technical audiences.
• Experience working with distributed teams including offshore/vendor development partners.
• Proficiency with Jira, Azure DevOps, or similar work management tools for backlog and sprint management.
• Understanding of software development lifecycle, CI/CD practices, and release management.
• Data-driven decision making with ability to leverage delivery metrics to inform prioritization.
• Strong organizational skills with demonstrated ability to manage competing priorities across multiple concurrent projects.
• Experience with Microsoft Dynamics 365 ecosystem (CRM, F&O, Commerce) is a plus.
• Familiarity with .NET, Next.js, or modern web application architectures is a plus.
• Experience in a cross-functional technology organization supporting multiple product lines simultaneously.
• 2+ years of experience working with enterprise-scale web platforms or eCommerce system a plus
  
  

Education and/or Experience:

• 5+ years of experience in product ownership, product management, or business analysis roles within software development organizations.
• Certified Scrum Product Owner (CSPO) or equivalent Agile certification preferred.

Why Join Us:

We're a team of driven, creative problem-solvers who are passionate about empowering people to realize their full potential. We foster a collaborative and inclusive culture where ideas are welcomed, growth is encouraged, and success is celebrated. We're not just looking for employees, we're looking for partners who share our vision and are eager to contribute to our purpose. If you're ready to unlock your potential and reach new heights, join us today. 

Our team works hard and we recognize the importance of taking care of our own. We offer our employees a comprehensive suite of benefit offerings including:

• Health, Dental, and Vision Insurance & FSA/HSA Plans
• Performance bonus up to 15% of base salary
• Unlimited PTO & 15 Paid Holidays
• Flexible Schedules & Summer Hours
• 12 weeks of Paid Parental Leave
• Sponsored Costco or Sam’s Membership
• 401K Retirement Plan with 6% company match
• Spot Bonuses for going above & beyond
• Tuition Reimbursement
• Home Office Allowance
• Wellness Reimbursement
• Student Loan Repayment 
• Broadband Stipend
• Expected compensation based on experience and qualifications – $124,000 – 135,000

CompTIA seeks excellence through diversity in its staff.  We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.

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