Product Manager

Position Summary

The Product Manager will serve as a key connector between business stakeholders, frontline users, product teams, technical delivery teams, and leadership. This role is primarily responsible for translating business needs, user stories, frontline feedback, and operational workflows into clear, actionable product requirements that can be executed by engineering, analytics, design, and implementation teams.

The Product Manager will help ensure that our tools reflect real user workflows, supports business priorities, and delivers measurable operational value. This role requires strong communication, stakeholder management, agile delivery discipline, and the ability to turn ambiguity into structured requirements, prioritized work, and clear execution plans.

FLSA Classification Status: Exempt

Key Responsibilities

Product Strategy & Direction

• Translate business goals, operational needs, frontline feedback, and user stories into detailed product requirements, acceptance criteria, and delivery-ready work items for the product.
• Translate business needs, operational requirements, and frontline feedback into technical requirements, user stories, and acceptance criteria.
• Define product priorities and make informed trade-off decisions regarding scope, sequencing, and release timing to maximize business value.
• Ensure product initiatives align with organizational goals and deliver measurable business outcomes.
• Partner with engineering and technical teams to break complex workflows into manageable and testable increments.
• Use operational metrics, performance data, and user feedback to continuously refine product direction and priorities.

Backlog Ownership & Prioritization

• Define, manage, and maintain an evergreen prioritized product backlog.
• Prioritize product enhancements that improve workflow efficiency, information quality, operational readiness, and downstream decision-making.

• Help maintain alignment between short-term delivery priorities and the broader product roadmap.

Cross-Functional Coordination & Stakeholder Alignment

• Lead collaboration across engineering, design, analytics, operations, and frontline user groups.
• Serve as liaison between business stakeholders and product delivery teams.
• Facilitate discussions around priorities, trade-offs, risks, and resource allocation.

• Facilitate working sessions, requirements workshops, workflow reviews, user testing conversations, and prioritization discussions.

• Communicate product progress, outcomes, and recommendations to senior leadership.
• Foster alignment among stakeholders while balancing competing priorities and business objectives.

Delivery, Rollout & Change Management

• Support rollout planning, user acceptance testing, and deployment activities.

• Track delivery progress against requirements, milestones, dependencies, and committed outcomes.

• Assist with change management initiatives, including process adoption, stakeholder engagement, and training support.
• Monitor product adoption, utilization, and business impact following implementation.
• Collaborate with business and technical teams to measure value realization and identify opportunities for ongoing improvement.

Continuous Improvement

• Analyze user behavior, operational performance, and product outcomes to identify enhancement opportunities.
• Support the development of scalable processes that improve operational efficiency and user experience.
• Stay informed on emerging technologies, industry trends, and best practices related to workflow optimization and product management.

Skills & Abilities

Required Skills

• Strong product management and product ownership capabilities.
• Exceptional analytical, critical thinking, and problem-solving skills.
• Ability to translate complex business processes into structured product requirements.
• Strong backlog management and prioritization skills.
• Excellent communication and stakeholder management abilities.
• Ability to balance competing priorities and make data-driven decisions.
• Strong facilitation and cross-functional leadership skills.
• Ability to thrive in ambiguous and evolving environments.
• Experience driving organizational change and user adoption.

Technical Skills

• Proficiency with product management and collaboration tools.
• Strong understanding of workflow optimization, operational processes, and decision-support systems.
• Experience leveraging data, reporting, and analytics to guide product decisions.
• Familiarity with AI-enabled workflows, automation tools, and workflow management technologies preferred.

Core Competencies

Display Humility

• Lives company core values and demonstrates self-awareness.
• Takes accountability for actions and outcomes.
• Adapts communication style to different audiences and situations.
• Seeks input and support when needed.

Demonstrate Partnership

• Builds strong partnerships across the organization.
• Supports development and knowledge sharing.
• Fosters collaboration and trust across teams.
• Navigates difficult conversations with professionalism.

Demonstrate Resiliency

• Adapts to changing priorities and business needs.
• Makes sound decisions in ambiguous situations.
• Identifies root causes and drives effective solutions.
• Learns from challenges and adjusts quickly.
• Maintains focus on outcomes during change.

Deliver Results

• Balances customer, operational, and business needs.
• Uses data and insights to drive decisions.
• Prioritizes work based on value and impact.
• Identifies opportunities to simplify and improve processes.
• Delivers measurable business outcomes.

Education & Experience

Required

• Bachelor's Degree in Business, Information Systems, Engineering, Operations Management, Computer Science, or a related field; or equivalent combination of education and experience.
• Experience in Product Management, Business Analysis, Operations Strategy, or a related role.
• Demonstrated experience translating business requirements into technical solutions.
• Experience managing agile backlogs, writing user stories, and prioritizing work across multiple stakeholders.
• Experience supporting product rollouts, user testing, and operational change initiatives.

Preferred

• Experience working within a distributed field service, technician services, or operationally intensive business.
• Experience supporting workflow optimization, decision-support tools, scheduling platforms, or operational software products.
• Experience with adoption tracking, business value realization, and change management programs.
• Familiarity with AI-enabled workflows, recommendation engines, optimization tools, LLM-powered solutions, or structured decision-support technologies.

Key Internal Partnerships

• Executive Leadership Team
• Operations Leadership
• Engineering & Development Teams
• Product & Design Teams
• Analytics & Business Intelligence Teams
• Branch Leadership
• Frontline Technicians and Service Operations Teams

Physical Requirements / Working Conditions

• Ability to sit and work at a computer for extended periods.
• Frequent use of computers, video conferencing, and collaboration tools.
• Ability to travel occasionally to branch locations, operational sites, and leadership meetings.
• Ability to facilitate meetings, workshops, and stakeholder discussions.
• Primarily office or remote-office environment with periodic travel as business needs require.

Career Growth & Development

Unlimited Service Group is committed to employee growth and development. This role offers opportunities to influence enterprise-wide operational strategy, lead transformational product initiatives, develop advanced product management expertise, and drive measurable business outcomes while preparing for senior product, operational, and leadership roles within the organization.