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The consultant will lead discovery, configuration, and training for direct customers and partners while resolving technical issues in live deployments. They are responsible for becoming a deep expert on the platform to ensure successful customer and partner experiences.
About the Job
We are partnered with a workforce management technology company on the search for a Principal Product Implementation Consultant. This is a hands-on, technical role spanning both pre-sales and post-sales, with broad impact on how customers and partners experience the platform.
The company's technology sits at the center of its customers' workforce operations, and this role is pivotal to how new customers and partners get up and running, and how existing deployments stay healthy once they're live.
This person will be responsible for becoming a deep expert on the platform, leading discovery and configuration for direct customers, enabling partners to configure the platform correctly, and resolving technical issues as they arise in live deployments.
The Mandate
This organization is clear about what it is—and is not—seeking.
They are not looking for a theoretical trainer or someone who only understands the platform at a conceptual level.
They are seeking a builder-operator: a technical consultant who can get hands-on in discovery calls, configure the platform to meet real customer requirements, and troubleshoot issues directly in live, production deployments—for both direct customers and partners.
Key Responsibilities
Ideal Profile
Location & Work Model
Compensation
Interested?
This search is being conducted with a high degree of discretion.
If this role aligns with your background—or you know a product implementation leader you deeply respect who fits this profile—we welcome a confidential conversation.
Equal Opportunity & Non-Discrimination Statement
Signal and Strand is an Equal Opportunity Employer. We—and our clients—do not discriminate in employment or contracting on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, military or veteran status, or any other characteristic protected under applicable federal, state, or local laws.
We comply fully with the provisions of the U.S. Equal Employment Opportunity Commission (EEOC) and the California Fair Employment and Housing Act (FEHA). All employment decisions are made based on qualifications, merit, and business needs. We are committed to providing a workplace that is inclusive, respectful, and free from discrimination, harassment, and retaliation.
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