Principal IT Solution Engineer

Your potential has a place here with TTEC’s award-winning employment experience.  As a Principal IT Solution Engineer working remotely in Metro Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

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What You’ll Do

TTEC is looking for experience IT Solutions Engineer to Lead technical qualification, assessment, and end-to-end IT solution design for TTEC’s client-facing customer experience programmes across complex global pursuits and strategic accounts. Act as the senior technical authority from discovery through contracting, solution approval, and handover to delivery, ensuring solutions are viable, deliverable, and commercially sound.

You'll report to the Executive Director, Systems and Software Engineering.

During a Typical Day, You’ll

• Act as the lead technical authority throughout the sales pursuit lifecycle, from early client engagement and qualification through solution design, approval, and handover to delivery.
• Translate client requirements into clear, implementable end-to-end solution designs across CCaaS, infrastructure, connectivity, EUC, security, platforms, and data.
• Design integrated technology solutions across the TTEC platform stack, including CXone, Genesys Cloud, Amazon Connect, Google CCAI, Cisco, and SD-WAN/MPLS connectivity, ensuring alignment with TTEC's global IT strategy, delivery geography, site capacity, and platform constraints.
• Present your technology solution proposals and designs to colleagues, stakeholders and clients as required with confidence and accuracy, helping to influence outcomes as part of the pre-sales process, as part of a multifunctional Pitch team.
• Produce and own technical design documentation using TTEC standards and templates, including architectural artefacts, RFP responses, MSA/SOW technical attachments, SLA inputs, and the definition of technical assumptions, risks, dependencies, and exclusions.
• Partner with Sales, Solution Strategy, Finance, Security, Network, Delivery, Procurement, and Project Management teams to ensure solutions are commercially sound, operationally viable, and successfully transitioned into implementation.
• Own the accuracy of costs and pricing defined in your solution designs, ensuring assumptions are justified and approved by Finance, Sales, Technology, and other key stakeholders.
• Build trusted client relationships and contribute best practices, reusable patterns, and lessons learned back into the Solution Design function.

What You Bring to the Role

•         Strong experience in a senior Sales/Pre-Sales Engineering, Client-facing IT Solution Design or similar role within enterprise services, BPO, or outsourcing

•         Excellent presentation and client-facing skills including definition and presentation of compelling technology pitches, ability to clearly articulate technology design features and considerations, and has excellent spoken and written English language skills.

•         Track record across global, multi-region, multi-tower deals

•         Strong CCaaS platform knowledge across at least two of: NICE CXone, Genesys Cloud, Amazon Connect, Google CCaaS

•         Strong knowledge of typical IT infrastructure, connectivity, application layer and security supporting outsourced customer service operations.

•         Demonstrable knowledge of common AI platforms and their capabilities coupled with experience/interest In AI tools and services in the BPO sector

•         Demonstrable experience dealing with third-part vendors and partners in relation to technology integration, procurement and licensing of technology products and services.

•         Architectural mindset paired with commercial instinct, with ownership of cost and risk in addition to design

•         Operates effectively in ambiguity and influences senior stakeholders without relying on positional authority

•         Willing to occasionally travel domestically or internationally for client workshops, executive sessions, and discovery workshops if pursuits require this.

What You Can Expect

·       Supportive of your career and professional development

·       An inclusive culture and community minded organization where giving back is encouraged

·       A global team of curious lifelong learners guided by our company values

·       Ask us about our paid time off (PTO) and wellness and healthcare benefits

·       And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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