Overview

Principal Identity Governance Lead

Location: Remote – US Work Model: Remote

About the Role

The Principal Identity Governance Lead is responsible for designing, implementing, and overseeing a comprehensive identity governance program that addresses both human and non-human identity requirements across Hyland's enterprise. In collaboration with IAM, IT, Security, Security Architecture, and AI Governance teams, this role will assess the current state of identity systems and architecture, identify governance gaps, and redesign the program to align with Hyland's AI-first strategy while meeting applicable ISO standards and emerging regulatory frameworks. The Principal Identity Governance Lead will serve as both a governance architect and strategic program leader, defining enterprise identity governance requirements and partnering with technical architects and operational teams on implementation.

Here's What You'll Do

• Lead the comprehensive assessment and redesign of identity governance and administration architecture in partnership with third-party consulting firms; architect an integrated identity program that accounts for both human and non-human identities including service accounts, API tokens, AI agents, and bots, aligned with Hyland's AI technology strategy and operational model
• Design governance frameworks, role-based access control models, and delegation patterns that accommodate agentic and AI-driven workloads while maintaining security, compliance, and auditability; develop identity and access governance standards and controls supporting both traditional IAM and modern agentic identity requirements across multiple cloud providers and on-premises systems
• Serve as primary liaison and program lead with third-party assessment and redesign partners, managing scope, timelines, deliverables, and stakeholder alignment; collaborate with IAM and PAM operations leadership to ensure new governance frameworks integrate seamlessly with existing day-to-day operations
• Establish governance workflows and approval processes for access provisioning, recertification, deprovisioning, and privilege elevation across human and non-human identity categories; create governance models and identity hierarchies that support compliance with ISO 27001, 42001, and emerging AI governance requirements while enabling business agility
• Drive organizational adoption of the new identity governance model through communication, training, change management, and executive alignment; establish metrics, monitoring, and reporting to measure IGA program effectiveness including access review completion rates, compliance posture, and time-to-access for critical business requests
• Maintain a strategic perspective on emerging identity threats, regulatory changes, and technical capabilities; advise leadership on enterprise identity strategy and recommend prioritized improvements across the identity technology landscape

Technology Tools

• Microsoft Windows
• Microsoft Office
• Microsoft Excel
• Okta
• Azure
• Entra ID

Role Essentials

• Bachelor's degree in computer science, information security, engineering, or a related field with 8+ years of progressive experience in identity management, including at least 5 years in SaaS cloud-native environments
• Demonstrated expertise in identity governance frameworks, role-based access control design, privilege access management, and IAM architecture; deep experience leading large-scale identity program transformations, assessments, and implementations across enterprise environments
• Strong understanding of modern cloud identity platforms, directory services, and federation technologies; experience with emerging identity challenges including API security, service account management, and non-human identity governance
• Familiarity with ISO 27001, 42001, and SOC2 compliance requirements related to identity and access control; certifications such as CISSP, CCSK, CISA, or IAM-specific credentials preferred
• Exceptional communication and stakeholder management skills with the ability to influence technical and business functions at all levels including executive leadership; excellent facilitation and project management skills

What We'd Like to See

• Experience with Okta and Azure Entra; strong knowledge of systems administration and the Microsoft Office suite including advanced Excel skills
• Excellent data gathering, interviewing, analytical, and problem-solving skills; excellent critical thinking and ability to use original thinking to translate goals into the implementation of new ideas and design solutions
• Demonstrated ability to influence, motivate, and mobilize team members and business partners; excellent ability to establish rapport, gain the trust of others, and build consensus across diverse stakeholder groups
• Self-motivated with the ability to manage projects to completion independently; able to thrive in a fast-paced, deadline-driven environment with excellent attention to detail and discretion in handling sensitive information
• Ability to coach, mentor, and provide feedback to team members in a timely manner; excellent ability to develop and deliver engaging, informative, and compelling presentations to technical and business audiences

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.