Principal Customer Experience Program Manager

Help shape the future of how Azure manages capacity at cloud scale. As part of the Gleaners team, you will tackle some of Azure's most complex and evolving operational challenges, helping transform manual processes, fragmented workflows, and reactive decision-making into scalable systems that improve speed, clarity, and execution. You will work across Capacity Management, Engineering, Finance, and Business Operations to identify opportunities to simplify work, enable automation, and create durable operating mechanisms that support the organization's future needs. As the team continues to evolve, you will help raise the bar on how operational excellence, business insight, and technology come together to deliver customer and business outcomes.

As a Principal Customer Experience Program Manager, you will help identify and address emerging customer, business, and operational needs across Azure Capacity Management. You will bring structure to ambiguous situations, coordinate across multiple teams, and develop scalable solutions that improve how work is planned, tracked, and executed. By combining business insight, operational expertise, and automation opportunities, you will help the organization increase speed, reduce manual effort, and continuously improve how decisions are made and implemented. Success in this role is measured not only by the work you deliver today, but by your ability to create scalable solutions, automation, and operating mechanisms that improve how the organization works tomorrow.

This opportunity will allow you to influence the future operating model for Azure Capacity Management through process improvement, automation, and organizational transformation. Develop deep business and technical expertise across capacity planning, operational excellence, governance, and large-scale cloud operations. Expand your leadership capabilities by partnering with stakeholders across Engineering, Finance, Product, and Business Operations to solve complex business challenges and deliver scalable solutions. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Identify opportunities to simplify, scale, and improve operational processes by translating customer, business, and organizational needs into sustainable solutions and actionable recommendations.
• Partner across Engineering, Finance, Capacity Management, Business Operations, and Product teams to coordinate complex initiatives, align priorities, and improve execution of strategic and operational outcomes.
• Design and implement automation, reporting, and workflow improvements that reduce manual effort, increase visibility, and help teams make informed decisions more efficiently.
• Analyze operational, customer, and business signals to identify emerging trends, recurring challenges, and opportunities for process improvement, enabling teams to respond proactively and effectively.
• Develop and maintain governance frameworks, business processes, and operating mechanisms that support consistent execution, transparency, and accountability across programs and organizations.
• Serve as a trusted partner for addressing new and evolving business needs by bringing structure to ambiguous situations, coordinating stakeholders, and helping teams move from issue identification to solution implementation.
• Contribute to organizational learning and long-term transformation by documenting best practices, sharing insights, and helping teams adopt scalable approaches, automation, and continuous improvement methods. 

Required Qualifications:

Customer Experience Program Mgmt IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.