Principal, AI Experience Innovation

Description -

Job Summary

HP is reimagining how customers, employees, media, and partners experience our brand in the AI era. As AI transforms how people discover information, engage with content, and make decisions, we are building new ways to create intelligent, adaptive experiences that strengthen HP’s leadership in the future of work.

This role is responsible for setting and leading how customers, employees, media, and partners experience our brand in the AI era. As AI transforms how people discover information, engage with content, and make decisions, we are building new ways to create intelligent, adaptive experiences that strengthen HP’s leadership in the future of work.

This is not a traditional engineering role. It is an innovation leadership position focused on applying emerging technologies to solve business challenges, improve customer experiences, and enable new ways of working across Marketing.



Responsibilities

Identify opportunities where AI can transform customer, employee, and stakeholder experiences across HP.
Rapidly develop and validate concepts that demonstrate new approaches to digital engagement, storytelling, knowledge discovery, and personalized experiences.
Partner with Corporate Affairs, Marketing, Communications, Digital Experience, and business leaders to translate strategic priorities into innovative solutions.
Create interactive demonstrations and prototypes that help leaders visualize future customer experiences and accelerate organizational alignment.
Evaluate emerging AI technologies and recommend practical applications that support HP’s strategic priorities.
Help establish reusable capabilities that enable teams across the organization to create more intelligent, scalable, and personalized experiences.
Drive experimentation through rapid learning cycles, using feedback to continuously refine concepts and identify the highest value opportunities.
Collaborate with design, content, analytics, and digital teams to ensure innovations align with customer needs and business outcomes.
Represent HP’s innovation efforts through internal showcases, executive demonstrations, workshops, and cross functional initiatives.
Foster a culture of curiosity, experimentation, and continuous improvement across the organization.

Education & Experience Recommended
Four-year or Graduate Degree in Marketing, Communications, Business Administration, Computer Science, or any other related discipline or commensurate work experience or demonstrated competence.

Experience working with AI enabled products, digital experiences, conversational interfaces, or emerging customer engagement technologies.
Background in digital strategy, customer experience, design innovation, product innovation, or experience transformation.
Experience building executive demonstrations, innovation showcases, or strategic proof of concepts.
Familiarity with modern AI capabilities and how they can be applied to communications, marketing, content, and customer engagement.

Preferred Certifications
NA

Knowledge & Skills
AI capabilities

AI enabled products

Emerging customer experience technologies

Digital Strategy

Customer Experience innovation

Design innovation

Product innovation

Cross-Org Skills

Effective Communication

Results Orientation

Learning Agility

AI / Digital Fluency

Customer Centricity

Impact & Scope
• Impacts large functions and leads large, cross-division functional teams or projects.

Complexity
• Provides highly innovative solutions to complex problems within established policy.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"