Physician Success Manager

Position Summary: 

The Physician Success Manager owns the relationship with, and the revenue from, a portfolio of Qualified Medical Evaluator (QME) physicians made up of established and growing physicians and physicians who are newly activated with MDpanel. This role is directly accountable for growing and retaining that portfolio's revenue: getting new physicians productive quickly, keeping calendars full, and keeping physicians with MDpanel.

This is a proactive role, not a support queue. The Physician Success Manager spends most of their time reaching out to physicians on a planned cadence, spotting growth opportunities and early risk, and following up before the physician has to ask. When a physician needs help, the PSM steps in on what affects the relationship and relies on Physician Support/Client Care Associates for routine, real-time requests.

Reporting to a Senior Physician Success Manager, this role is the entry point to Physician Success. Strong performers grow into larger, higher-value portfolios and responsibility for top-tier physicians.

MDpanel supports QME physicians through two complementary teams. Physician Success is proactive: it owns physician relationships and is accountable for portfolio revenue growth and retention. Physician Support is reactive: it answers every physician in real time through Live Chat, the Doctor Direct Line, and the support inboxes, and owns no relationships.

Essential Duties and Responsibilities:  

Grow Portfolio Revenue

• Own a revenue growth plan for the portfolio, with growth levers identified for each physician.
• Grow evaluation volume by expanding availability, improving site coverage, and increasing evaluation date utilization with Scheduling.
• Identify physicians ready for more volume, additional sites, or new service lines, and bring the case to the Senior PSM with the numbers to support it.
• Flag physicians whose growth warrants a higher level of service or a move to a Senior PSM portfolio if warranted.

Accelerate New Physician Activation

• Get every new physician in the portfolio to a first completed evaluation within the target window, coordinating Credentialing, Onboarding, L&D, and Scheduling and owning the outcome rather than the handoff.
• Set clear expectations early on production cadence, report quality, turnaround, and Studio use, so new physicians reach full productivity fast.

Run Proactive Physician Outreach

• Contact every portfolio physician on a defined cadence, not only when there is a problem, to review volume, availability, report status, and upcoming needs.
• Deliver a premium service standard: a response within 2 hours to every portfolio physician request to acknowledge, and no surprises on schedule, reports, or payments.
• Hold practice reviews with growing physicians to set volume goals and agree on next steps.
• Drive adoption of MDpanel Studio, AI Navigator and other new tools across the portfolio.

Protect Revenue Through Retention

• Spot disengagement early: falling availability, slower reports, unanswered outreach, and recurring complaints.
• Keep the doctor tracker current each week for every portfolio physician and write a recovery plan for every physician flagged at risk.Escalate to the Senior PSM before a relationship is lost, with the history and a recommended plan already assembled
  
  Resolve What Matters to the Relationship
• Step in directly on issues that affect a physician's trust or revenue, such as repeated scheduling misses, late-report exposure, or payment questions, and drive them to closure with the owning team.
• Route routine, real-time requests to Physician Support, and flag recurring issues so they are fixed at the source. Ensure the full resolution and closing the loop with doctors.

Represent the Physician's Voice

• Bring specific physician feedback on Studio, Workbench, scheduling, and process into product and operations decisions.
• Help contribute to internal testing and piloting of technology tools and new processes to ensure smooth roll-out among physicians. 

Qualifications: 

• 3 - 5 years of account management, client success, or relationship management experience in healthcare, legal, or a similarly high-touch environment.
• Track record of owning a book of relationships with a revenue, growth, or retention goal, not just responding to requests.
• Comfortable with proactive outreach: initiating conversations, running reviews, and following through on commitments.
• Sound judgment on prioritization and risk across many relationships at once.
• Comfortable using dashboards and CRM data to spot growth opportunities and risk before they surface.
• Clear, confident written and verbal communication with physicians and internal leaders.

Preferred Experience: 

• Bachelor's degree in Business, Healthcare Administration, or a related field, or equivalent experience.
• Experience with California workers' compensation, QME processes, or DWC regulations.
• Familiarity with MDpanel Studio, Workbench, and Salesforce.

Work Setting:

Remote home office, with occasional in-person physician meetings and site visits.Full time, exempt position. Occasional evening or weekend availability for urgent portfolio issues. Occasional travel within California for physician meetings and site visits (approximately 5% - 10%)

Additional Information:

The salary range for this position is provided as an estimate based on current market conditions and company benchmarks. Actual compensation may vary depending on factors such as experience, qualifications, skills, location, and internal equity.  Please note that we are unable to provide sponsorship assistance currently.  All applicants must have a valid work authorization for the country in which they are applying.

Please note that this compensation range is subject to change at any time and may not be applicable to all candidates. We are committed to ensuring fair and equitable pay practices and encourage applicants to discuss any questions or concerns regarding compensation during the interview process.

MDpanel is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all associates feel valued, respected, and supported. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic.

We are dedicated to fostering a culture of inclusion and belonging and encourage applicants of all backgrounds to apply. If you require accommodations during the application or interview process, please contact hr@mdpanel.com