Personal Lines Insurance - Senior Account Manager
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AI Summary
Manage a personal lines book of business by providing coverage guidance, handling policy changes, and conducting account reviews. Support client retention through proactive communication and collaboration with producers and service teams.
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
PNW Insurance Group is an independent insurance agency built on a simple belief: clients deserve thoughtful advice, proactive service, and a team they can trust.
We are a growth-oriented agency known for strong relationships, high service standards, and a culture grounded in our core values: Trustworthy, Kind, Innovative, and Reliable.
Our team operates in a collaborative, accountable environment where experienced professionals are empowered to own their work, solve problems, and continually improve how we serve clients.
We are not a call-center environment. We are a relationship-driven advisory team that values professionalism, communication, and follow-through.
About the Role
We are seeking a licensed and experienced Personal Lines Account Manager who thrives in a fast-paced, high-standards environment and takes pride in delivering exceptional client experiences.
This is a fully remote role working with an established book of business, supporting clients through policy service, coverage guidance, and proactive account management.
The ideal candidate is detail-oriented, highly organized, confident communicating with clients, and comfortable taking ownership of accounts.
What You’ll Do
- Manage a personal lines book of business with a client-first mindset
- Provide coverage guidance and professional recommendations
- Handle policy changes, endorsements, renewals, and remarkets
- Conduct account reviews and identify coverage gaps
- Support retention efforts through proactive communication
- Collaborate with producers and service team members
- Document activity and maintain accurate file documentation
- Follow established workflows and service standards
What We’re Looking For
- Active Property & Casualty license (required)
- 3+ years personal lines account management experience
- Strong coverage knowledge (home, auto, umbrella, etc.)
- Experience working within an agency management system
- Excellent written and verbal communication skills
- Strong organization and time management
- Ability to prioritize and manage multiple tasks
- High level of accountability and follow-through
- Comfortable working independently in a remote environment
What Sets You Apart
- You take ownership and don’t wait to be told what to do
- You are proactive with clients rather than reactive
- You care about doing things the right way, not the easy way
- You communicate clearly and professionally
- You enjoy being part of a team that holds a high bar
What You Can Expect From Us
- Supportive leadership that values your expertise
- Clear expectations and structured workflows
- Collaborative team environment
- A culture focused on continuous improvement
- Opportunity to grow with a stable, expanding agency
- Competitive compensation based on experience
This is a remote position.
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