Performance Excellence Manager

Summary:

The Performance Excellence Manager Drives operational consistency, compliance and sustainability of standardized models across the Plasma Procurement organization. This role ensures that best practices are documented, deployed and maintained through governance, training, and performance monitoring. The position plays a critical role in embedding a culture of standard work and operational discipline across all centers and support teams.

Primary Responsibilities:

• Define, document, and update enterprise process standards, playbooks, and operational models in collaboration with SME's.
• Lead and support the implementation of Lean Management System practices, including Standard Work, Leader Standard Work, Daily/Tier Management, Visual Management, Gemba, structured problem solving/A3, and other continuous improvement routines.
• Partner with Operations leaders and CI to identify operational gaps, reduce variation, improve flow, and sustain improvements through standardized management systems.
• Develop and partner with Field Leadership a compliance framework to ensure adherence to standard models and operational and quality expectations.
• Establish and manage a maturity model that assesses adoption of standard processes and identifies where support is needed.
• Work with key stakeholders & CI Manager(s) to evaluate standardized processes for ongoing improvement without sacrificing consistency or compliance.
• Ability to use data to identify, assess, plan and lead process improvement opportunities to enhance team productivity, standardization efforts, and cost reduction services across the donor center E2E process.
• Assess challenges, metrics, effectiveness of donor centers operational processes for improvement in business objectives. This will include analysis of areas such as labor, marketing, customer service, compliance, training and internal systems.
• Work closely with inter-departmental teams and Operations leadership to conduct process audits, operational reviews, and gap assessments to measure conformance and identify improvement opportunities.
• Design, develop and facilitate Lean / Continuous Improvement training and capability-building programs for Operations leaders and teams.
• Coach leaders and teams in the practical application of Lean principles, structured problem solving, and improvement methodologies.
• Support train-the-trainer and internal champion development to build sustainable Continuous Improvement capability across the organization.
• Develop and implement solutions for donor centers that have non-conformance with standard models/practices’ i.e. partner with Training if opportunities with education and knowledge.
• Develop and deliver training, communication, and coaching programs to promote understanding and adoption of standard practices.         
• Stay abreast of industry’s best practices and emerging trends in continuous improvement methodologies.
• Collaborate with Operations, Quality, Training, and Remediation Teams to embed standardization in new center openings, Integrations, or Centers requiring remediation.
• Focus on company-wide and inter-departmental processes that require a high degree of collaboration and communication.
• Work with Center Managers management in identifying Standardization opportunities within the center network business unit.
• Accountable to Responsible for identifying, developing, implementing and monitoring KPIs for project outcomes.
• Use operational data, KPIs and performance trends to identify improvement opportunities, support root cause analysis, measure impact, and monitor sustainment.
• Partner with analytics resources as needed to support data-driven decision making and improvement initiatives.
• Other tasks and assignments as instructed by management.

Knowledge, Skills, and Abilities:

• Must understand the principles of Process governance and compliance mindset. Plasma collection background preferred.
• Demonstrated hands-on experience implementing Lean / Operational Excellence practices in a multi-site operational environment.
• Strong facilitation, coaching and change leadership skills, with the ability to influence leaders and teams without direct authority.
• Experience developing and delivering Lean / Continuous Improvement training.
• Demonstrated knowledge of safety, quality, and manufacturing programs. 
• Demonstrated understanding of continuous improvement methodologies and ability to implement effective improvement strategies and solutions. 
• Excellent interpersonal and organizational skills, ability to handle diverse situations, and manage multiple projects.
• Highly motivated, passionate with a lean mindset, while coaching people in continuous improvement and standardization methodologies.

Education and Experience:

• 4-year college degree in Business, Education, or Engineering. Prior training and certification as a Six Sigma Black Belt in root cause investigations is required.
• Lean Six Sigma Black Belt or equivalent advanced Lean / Continuous Improvement certification strongly preferred.
• Certification in Change Management and Stakeholder Management preferred.
• Requires a minimum of 8-10+ years in Performance/Operational excellence, operational governance, or process management. Proven ability to develop and maintain enterprise standards and compliance frameworks. Experience in Training or influencing people without authority.
• Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements.  Example: If a job level requires a Bachelor’s degree plus 4 years of experience, an equivalency could include 8 years of experience, an Associate’s degree with 6 years of experience, or a Master’s degree with 2 years of experience.

Occupational Demands:

Work is performed in a variety of areas: centers, warehouses and office environment with exposure to electrical office equipment.  Frequently sits for 6-8 hours per day.  Frequently drives to site locations, frequently travels within the United States, 50-70% travel, may require international travel.  Able to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.  Frequently interacting with others, relates sensitive information to diverse groups.  Ability to apply abstract principles to solve complex conceptual issues.

The estimated pay scale for the Performance Excellence Manager role based in the East Coast United States is $115,561.00 - $173,341.00 per year. Additionally, the position is eligible to participate in up to 15% of the company bonus pool. We offer a wide variety of benefits including, but not limited to: Medical, Dental, Vision, life insurance, PTO, paid holidays and up to 5% 401(K) match and tuition reimbursement. Final compensation packages will ultimately depend on education, experience, skillset, knowledge, where the role is performed, internal equity and market data. We are committed to offering our employees opportunities for professional growth and career progression. Grifols is a global healthcare organization with employees in 30 countries focused on patient health and providing impactful results. Since our humble beginnings in 1909, Grifols has been a family company that prides itself on its family-like culture. Our company has more than tripled over the last 10 years, and you can grow with us!

Third Party Agency and Recruiter Notice:

Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.  We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.

Location: NORTH AMERICA : USA : Home Office || NORTH AMERICA : USA : NC-RTP:USHOME - Home Address US

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