People Operations Specialist

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role

We are looking for a proactive and detail-oriented People Operations Specialist to help build an
exceptional employee experience while ensuring smooth HR operations across the employee lifecycle.
This role combines HR Operations, Employee Experience, Learning & Development, Performance
Management, and People Programs to support a high-performing and engaged workforce.
The ideal candidate is organized, people-focused, data-driven, and passionate about creating scalable
people processes that enable business growth.

• Manage end-to-end onboarding and offboarding processes.
• Ensure a seamless new hire experience from offer acceptance through onboarding.
• Maintain accurate employee records and HR documentation.
• Coordinate employee confirmations, promotions, transfers, and exits.
• Conduct exit interviews and identify improvement opportunities.

• Maintain employee data in HRIS and ensure data accuracy.
• Support payroll by coordinating attendance, leave, reimbursements, and employee changes.
• Administer employee benefits, insurance, and wellness programs.
• Ensure compliance with labor laws, company policies, and statutory requirements.
• Draft and maintain HR policies, SOPs, and process documentation.
• Respond to employee HR-related queries.

• Coordinate performance review cycles.
• Manage performance systems such as Lattice.
• Track goal-setting, reviews, and development plans.
• Prepare performance dashboards and HR analytics.
• Support managers during appraisal and promotion cycles.

• Coordinate new hire orientation and onboarding programs.
• Manage the company learning calendar.
• Organize internal and external training programs.
• Coordinate leadership development initiatives.
• Track mandatory compliance training completion.
• Maintain training records and learning metrics.
• Gather employee feedback to continuously improve learning programs.
• Partner with managers to identify capability gaps and recommend development initiatives.

• Plan and execute employee engagement initiatives.
• Coordinate employee recognition and rewards programs.
• Conduct employee surveys and analyze feedback.
• Support wellness initiatives and culture-building activities.
• Organize company events, town halls, and celebrations.
• Drive onboarding buddy and mentoring programs.

• Prepare monthly HR dashboards.
• Track key people metrics including:
• Headcount
• Attrition
• Retention
• Diversity
• Engagement
• Learning completion
• Performance review completion
• Provide insights and recommendations using HR data.

• Ensure HR documentation complies with applicable laws and company policies.
• Maintain employee files and audit readiness.
• Support internal and external HR audits.
• Assist with policy rollouts and compliance initiatives.

• Strong communication and interpersonal skills
• Excellent organizational and project management abilities
• High attention to detail
• Analytical mindset with proficiency in Excel and reporting
• Problem-solving and stakeholder management
• Ability to manage multiple priorities
• Confidentiality and professionalism
• Process improvement mindset
• Customer-centric approach to employee experience

Success in this role will be measured by:

• Excellent onboarding experience and employee satisfaction
• Timely and accurate HR operations
• High completion rates for performance reviews and training programs
• Improved employee engagement scores
• HR data accuracy and reporting quality
• Compliance with company policies and statutory requirements
• Efficient execution of People Operations initiatives

• Opportunity to shape the employee experience in a fast-growing AI company.
• Exposure to global HR operations and cross-functional collaboration.
• Ownership of impactful people programs and initiatives.
• Career growth into Senior People Operations, People Operations Manager, or HR Business
  Partner roles.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.