People & Business Operations Associate

🕙 Role details: This is a full time role for 40 contracted hours per week

💷 Salary: £29,000 - £37,000

🌍 Location: We are a hybrid team, based throughout the UK. We offer the flexibility to work outside of the UK up to 90 days per year, however you must be able to work and live permanently within the UK, and travel to London at least 4 times a year for team meeting sessions and additionally as needed.

We're looking for a brilliantly organised, proactive and ambitious Operations Associate to join Isla's Operations team and help us build an exceptional company.

Reporting to the Operations Director, you will play a pivotal role in shaping our company culture, attracting top-tier talent, and streamlining operational processes to facilitate the rapid growth of the company.

The role will offer variety and dynamism. As Isla grows, your responsibilities will too. We have a huge amount to get done, so the ideal candidate must be willing to solve a diverse range of operational challenges to help us achieve the big ambitions we have. The ideal candidate will be friendly, proactive and must possess the skills to support and manage various business enablement functions, whilst leading on running the hiring processes for multiple roles simultaneously. This position is crucial for driving operational excellence and ensuring our continued success as we continue on our journey to transform healthcare.

You'll work across recruitment, people operations, business systems and day-to-day operations. You'll become one of the people everyone at Isla relies on to solve problems, improve processes and ensure the business runs efficiently behind the scenes. No two weeks look the same. One day you might be launching a new hiring campaign, the next improving an internal process, coordinating company events, managing software systems or helping onboard new team members.

Who we are

We are creating a new operating model for health care where the majority of patients can be managed asynchronously and remotely. The Isla platform is a digital pathway platform that supports the safe and scalable delivery of care. It enables the secure submission of photos, videos, digital PROMs, consent forms and sound recordings by patients and clinicians as part of defined care pathways. These digital touchpoints support remote monitoring, allow clinicians to establish baselines, and help build a longitudinal view of patient progress across a pathway.

Since going live in our first pilot sites over 3 years ago, Isla has scaled quickly - working with 33 Trusts across the NHS, opening a second office in Ireland to support the Irish and EU health systems, and launching our first international projects in Trinidad and Tobago. Isla is an intuitive and highly scalable solution which can be deployed across multiple specialties and can support patients right across their healthcare journey.

The Team

You'll report directly to our Operations Director and work closely with every function across the business, including Finance, Sales, Delivery, Product, Engineering.

Operations sits at the heart of Isla. We help the business scale by creating efficient processes, supporting our people, enabling hiring, maintaining compliance and ensuring the day-to-day running of the company is smooth and effective.

This role offers significant exposure across the business and the opportunity to develop rapidly as Isla continues to grow.

Role Overview

Over the next 12 months, your responsibilities will include:

Recruitment

• Manage end-to-end recruitment across multiple live vacancies, ensuring an exceptional candidate experience from application through to offer.
• Produce engaging job descriptions and recruitment campaigns that attract exceptional candidates.
• Source candidates through LinkedIn and other platforms.
• Monitor recruitment metrics and continuously improve hiring performance.
• Strengthen Isla's employer brand across careers pages, job boards and social media.

People Operations

• Support employees with day-to-day people queries and requests.
• Organise company socials, quarterly meetups and team events.
• Keep internal documentation and knowledge bases accurate and up to date.
• Coordinate learning sessions, wellbeing initiatives and employee benefits.

Business Operations

• Coordinate user access, supplier administration and renewals across business systems and software platforms we use across the company.
• Manage business insurance renewals and assist with compliance activities.
• Provide operational support across people, finance, compliance and wider business operations, helping teams work efficiently as we scale.
• Continuously identify opportunities to improve, automate and simplify internal processes.
• Contribute ideas that help Isla scale efficiently as a company, while making it a truly excellent place to work.

Requirements

We're looking for someone who is exceptionally organised, intellectually curious and excited by the opportunity to help build a fast-growing company. You'll thrive if you enjoy solving problems, taking ownership and constantly looking for better ways of working.

You'll be successful in this role if you have:

• Experience in an Operations, People, HR, Recruitment or Business Support role, ideally within a startup or scale-up environment.
• Experience managing recruitment processes across multiple business functions, using an Applicant Tracking System (ATS) and sourcing tools such as LinkedIn Recruiter, with a passion for delivering an exceptional candidate experience.
• Outstanding organisational skills, excellent communication and the ability to manage multiple priorities in a fast-moving environment.
• Strong analytical and problem-solving skills, with a track record of identifying opportunities to improve processes and make teams more effective.
• Confidence learning and adopting new technologies, with experience using modern workplace tools such as Google Workspace, Slack, Coda/Notion and HRIS platforms. You're excited about using AI to improve productivity and simplify repetitive work.
• A proactive mindset - you take ownership, spot problems before others do and see things through to completion.
• High levels of energy, curiosity and resilience, with a genuine desire to help build a brilliant company and create an exceptional experience for both candidates and employees.

Nice to have:

• Experience recruiting technical roles, ideally within health tech or another niche industry.
• Excellent data analysis skills and confidence using metrics to drive improvements.
• Experience supporting a fast-growing business as it scales, including operating across multiple countries.

We appreciate you may not meet every requirement listed above. If you're excited by the role and believe you could make a meaningful contribution at Isla, we'd love to hear from you.

Benefits

You'll join a small, ambitious team where you'll have real ownership from day one. This is a role for someone who enjoys variety, loves solving problems and wants to play an important part in scaling a company that's transforming healthcare. As Isla grows, you'll have the opportunity to grow with us, taking on increasingly strategic responsibilities and helping shape how the business operates.

You’ll also benefit from all of our perks:

🏡 Work from home or at our dog friendly office in Moorgate 🏢

📈 Equity options and 5% pension contributions.

🕜 Flexible working times up to  2 days per week 🌍 Work abroad for up to 90 days per year

🎉 Enhanced parental leave and access to Mintago benefits platform

🏖️ 25 days annual leave (on top of bank holidays) 🎂 Take your birthday off and another significant day off too

🍜 Treat your friends or family to a meal each quarter (up to £75)

💡 Access to our Mintago platform, offering retail discounts, childcare vouchers, virtual GP, financial advice and more!

🧘‍♀️ A monthly wellbeing bonus (£50 per month for gym membership/wellbeing activities) or Private medical

🎳 Quarterly socials

📚 A learning budget for you to use

💗 Delivering social impact through improved patient healthcare

What is the hiring process for this role at Isla?

Interviewing with us for the role will be split into 6 stages:

1. Application - CV, cover letter, and pre-qualifying questions
2. Video interview - short async recorded video
3. Screening call with Meg - 15 minutes
4. Practical task - 30 minutes
5. Interview with Meg and Katia - 30 minutes
6. Final interview with our CEO Pete - 30 minutes