Payroll Specialist

Tesseon is a payroll and HR services provider. The Payroll Specialist is the front line for client payroll support: processing payrolls, handling employee updates and garnishments, pulling reports, answering platform questions, and keeping every client request moving to resolution within our service targets. You work primarily in Paycor and own the first response on inbound client requests.

What you will do

• Serve as the first point of contact for client payroll requests by phone, email, and support portal; triage each request and either resolve it or route it to the right team.
• Process client payrolls accurately and on schedule, following standard operating procedures.
• Add new hires and update existing employee records in Paycor.
• Set up and submit wage garnishments.
• Pull and deliver standard payroll reports; track check and paystub delivery for clients.
• Answer platform how-to questions and guide clients through the software.
• Work partner notices and funds-verification items within service-level time targets.
• Create and manage tax-notice cases in the partner portal and keep clients updated as they progress.
• Handle roughly five inbound client calls per day as the front-line responder, meeting first-response and resolution targets.
• Close the loop on every request, keeping each one in a clear state by end of day.

What you bring

• 2+ years of payroll processing experience (multi-client / service bureau, PEO, or in-house).
• Hands-on experience with a major payroll or HCM platform (Paycor, ADP, Paychex, Paycom, Paylocity, iSolved, or similar).
• Strong customer service mindset and communication skills, with the ability to build trust, manage client expectations, and deliver clear, timely, and professional support across phone, email, and ticketing systems.
• Multi-state payroll knowledge; comfort with garnishments, PTO accruals, new-hire setup, and standard reporting.
• Strong client-service communication; able to manage a live queue against time-based service targets.
• Accuracy and follow-through under deadline.

Nice to have

• Experience in a payroll service bureau or multi-client environment (supporting many clients at once).
• Paycor experience.
• Familiarity with a support and ticketing tool and queue-based service work.