Payroll & Benefits Specialist (Costa Rica Only - Remote)

Summary of the Role and Team

As a Global Payroll & Benefits Specialist, you will be a key member of the People Operations team, supporting payroll and benefits administration for more than 600 employees across North America, EMEA, LATAM, and Australia.

Reporting to the Senior Director, People Operations, you will help ensure accurate, compliant, and timely payroll processing while supporting North American benefits programs. You will collaborate with internal stakeholders, payroll providers, and employees to deliver a consistent and positive employee experience across multiple regions.

What You Will Be Doing

• Manage payroll processing activities for employees across multiple countries, ensuring accuracy, compliance, and timely delivery

• Support payroll reconciliations, investigate discrepancies, and resolve payroll-related issues

• Coordinate employee onboarding, offboarding, and employment changes within payroll, benefits, and retirement systems

• Maintain payroll records, including compensation updates, benefit elections, deductions, organizational changes, and employee data updates

• Respond to employee inquiries related to payroll, benefits, and pay administration processes

• Support year-end payroll activities and compliance requirements across global regions

• Assist with general ledger reconciliations, vacation accruals, and payroll reporting activities

• Monitor regulatory, tax, and legislative updates that may impact payroll and benefits administration

What You Bring

• Experience processing Canadian and U.S. payroll within a multi-entity, multi-region, or complex business environment

• Payroll certification or equivalent payroll administration experience

• Experience using payroll systems such as UKG, Workday, CloudPay, or similar platforms

• Strong analytical skills with the ability to investigate discrepancies and work with large volumes of payroll data

• Advanced Excel skills, including functions such as Pivot Tables and VLOOKUPs (or equivalent lookup and reporting functions)

• Strong attention to detail and ability to manage confidential employee information appropriately

• Effective written and verbal communication skills in English

• Degree, diploma, or equivalent experience in Human Resources, Business Administration, Accounting, or a related field

Success Outcomes

First 3 Months

• Complete onboarding and develop a working knowledge of payroll processes, systems, and compliance requirements across supported regions

• Begin processing payroll activities with guidance while maintaining accuracy and meeting deadlines

• Respond effectively to employee payroll and benefits inquiries

• Develop familiarity with UKG, CloudPay, and other payroll-related systems

• Gain an understanding of country-specific payroll practices, tax requirements, and regulatory considerations

Within 6 Months

• Independently manage assigned payroll activities across multiple regions

• Support payroll reconciliations and resolve payroll discrepancies in a timely manner

• Successfully administer employee lifecycle changes, including onboarding, offboarding, benefits updates, and payroll changes

• Demonstrate proficiency with payroll systems, reporting tools, and compliance processes

• Contribute to accurate and efficient payroll operations while meeting established service standards

Within 12 Months and Beyond

• Independently manage global payroll and benefits administration responsibilities with minimal oversight

• Support year-end payroll processing across multiple countries and jurisdictions

• Lead complex payroll adjustments and escalated employee inquiries

• Identify and implement process improvements that enhance payroll accuracy, efficiency, and employee experience

• Provide informed recommendations based on payroll regulations, industry trends, and operational best practices

• Contribute to ongoing improvements in payroll, benefits, and compliance programs across the organization

For this role, the estimated annual base salary range is between ₡ 14,360,800.00 - ₡ 18,846,200.00 CRC. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process. 

This posting is for a existing vacancy. 

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making. 

Overview of Benefits: 

• Health & Wellness — Comprehensive medical, dental, and vision coverage, tailored to your local needs  

• Time Off — PTO and public holidays to rest, recharge, and do what matters most  

• Volunteer Days — Dedicated time to give back and support the communities that matter to you 

• Ignite Days — Dedicated learning days to support continuous growth, skill development, and professional learning 

• Financial — Compensation that reflects your market and your value  

• Tuition Assistance — Invest in your growth with support for continuing education and professional development  

• Flexibility — Work where you thrive — remote and hybrid options available across most regions