Partner Success Manager

Microsoft Customer and Partner Solutions-Core (MCAPS) accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

MCAPS-Core AI Business Solutions (ABS) is at the forefront of Microsoft's AI transformation, helping organizations become AI-powered businesses. We bring together Microsoft's AI platform, customer expertise, and end-to-end execution capabilities to accelerate adoption, drive transformation, and deliver measurable business outcomes. From Copilot and AI agents to AI-powered business processes, we work at the intersection of innovation and impact, helping customers reimagine how work gets done and realize value faster. By combining deep technical expertise, customer insight, and a relentless focus on outcomes, our team is shaping the future of work for millions of people around the world. We are united by a shared mission: turning the promise of AI into real value for customers, partners, and Microsoft.

The Partner Success Manager (PSM) role is primarily partner-facing with some customer interaction required. The PSM is responsible to drive Copilot, Security, and M365 Core delivery through direct engagement with Microsoft’s top partners. You will be responsible for helping these partners grow their Microsoft product sales velocity and impact across their customers while gathering valuable feedback on how to enhance our products. 

As PSM you will be expected to build close relationships with the relevant stakeholders within your partner organizations and with internal partner management teams to drive the success of this program. You will leverage Microsoft IP and assets across Microsoft Enterprise services engineering and support teams, the Microsoft field sales organizations, and internal business groups to help partners grow their Microsoft business and drive additional opportunities and revenue for their organizations. 

PSM’s must understand their partners business and technology needs, decision-making structure, sales and delivery processes, partner satisfaction and anything else that help to establish their status as a trusted advisor and foster strong relationships both with partners and Microsoft field.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Manage and lead a specific set of partners to deliver technical and adoption activities to our joint customers 
• Work as part of the partner eco-system (Partner Pods) within Microsoft and help your partners leverage it for their success within the program 
• Understand your partner’s business values and goals and influence them to change their business process to be more effective in driving M365 deployment 
• Develop, foster and maintain effective partner relationships maintaining high satisfaction 
• Work closely with the Microsoft Program team to provide continual feedback on what is working and what can be improved with engagement approaches, incentives, and portfolio management to drive high Microsoft product usage and revenue 
• Develop, foster and maintain effective working relationships with Partner teams (Pods), engineering, marketing, Enterprise Services\Support and field sales and partner teams to deliver key business metrics 
• Be recognized as a Microsoft Leader and evangelist for M365, Copilot, and Security within the partner ecosystem 
• Establish a rhythm of business to stay engaged and informed about your partner's strategy, business priorities, investments and execution 
• Be accountable for results of metrics within a broad operational or segment scorecard 

Required Qualifications:

• Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field AND experience in technical consulting, Information Technology (IT) administration, support, project management, customer success management, IT customer-facing experience OR equivalent experience

Additional Preferred Qualifications:

• Focus on understanding partner’s business and technology needs, decision-making structure, sales and delivery processes, and establish themselves as their trusted advisor.
• Analytical and Data-Driven Decision Making: Strong capability to create compelling business cases that demonstrate ROI and strategic value, with experience in product-led growth, experimentation, and data-informed strategies (e.g., analyzing and leveraging Partner’s Customer portfolios).
• Technical Expertise: Knowledge of Microsoft 365, Copilot, and Security with an understanding of how to deliver scalable and impactful solutions.
• Communication and Storytelling: Executive presence and ability to influence business leaders through business value propositions.  Ability to clearly convey complex technical details to leadership and decision-makers, while effectively communicating value through storytelling and historical context.
• Influence and Relationship Management: Skilled at garnering support with Partners and Customers for initiatives by inspiring trust and confidence and driving change in highly matrixed environments through strong collaboration.
• Strategic Thinking and a Challenger Mindset: Demonstrate critical thinking and intellectual curiosity, with the ability to challenge conventional thinking
• Inclusive and collaborative: driving teamwork and cross-team alignment and working effectively with virtual teams
• Preferably experience in partner or business development, alliance management in the technology industry, account management, portfolio management, and customer relationship management experience 

Onboarding Mgmt IC5 - The typical base pay range for this role across United Kingdom is £ 70,300.00 - £ 133,900.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/romania-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.