Order-to-Cash (O2C) Operations Manager

This is a remote position.

Order-to-Cash (O2C) Operations Manager

At Oximio, we are looking for an O2C Operations Manager to join our growing global team.

This is a key cross-functional role responsible for ensuring the accuracy, efficiency, and continuous improvement of our end-to-end Order-to-Cash process. You will work closely with Commercial, Business Development, Finance, Project Management, and Operations teams to ensure a smooth customer journey from contract setup through billing and revenue collection.

The role combines process ownership, operational excellence, customer focus, and data-driven decision-making.

Your main responsibilities will include:

• Own and continuously improve the operational Order-to-Cash process across the organization.
  
• Ensure accurate customer master data, pricing setup, service configuration, and billing rules within ERP systems.
  
• Coordinate month-end billing activities, ensuring completeness, accuracy, and timely invoicing.
  
• Monitor unbilled services, incomplete transactions, and revenue assurance risks.
  
• Support a “right-first-time” billing approach by improving invoice quality, transparency, and customer experience.
  
• Coordinate the resolution of billing questions, disputes, and customer reconciliation topics.
  
• Support accounts receivable processes by monitoring overdue balances and driving follow-up actions.
  
• Lead investigations into O2C process issues, identify root causes, and implement corrective actions.
  
• Develop reporting, dashboards, and performance indicators to improve visibility and decision-making.
  
• Partner with internal stakeholders to drive process improvements and operational efficiency.
  

Requirements

What we are looking for:

• At least 3 years in a business role involving interaction with operations and customers on O2C related matters 
  
• Experience in business process and internal control design 
  
• Strong understanding of O2C processes including customer setup, pricing, invoicing, collections, dispute management, and reporting.
  
• Experience in process improvement, internal controls, or operational excellence.
  
• Strong analytical mindset and confidence working with large datasets.
  
• Advanced Excel skills; ERP experience is an advantage.
  
• Strong communication skills and a proactive, solution-oriented mindset.
  
• Ability to work independently in a dynamic, international environment.
  

Benefits

Why join Oximio?

You will have the opportunity to build and shape a critical global business process, directly contributing to operational excellence, customer satisfaction, and business growth.

Join us and become part of an international team supporting clinical trials around the world.