Oracle Cloud CX Architect - DCS & Service

Job Title: Oracle Cloud CX Architect

Classification: Exempt under the Fair Labor Standards Act (FLSA)

Reports to: President

Work Location/Travel: Work is remote or on-site. Percentage of travel, where the travel occurs, such as locally or in specific countries or states, and whether the travel is overnight, varies. This resource must be willing and able to travel as required by the customer project.

Job Summary:

The Oracle Cloud CX Architect will lead solution architecture and design for the DCS Customer Service Portal and Oracle CX Service. This role will translate business requirements into scalable CX solutions, provide architectural direction for portal functionality, and help oversee integration design. Responsibilities include documenting solution architecture, guiding technical decisions, resolving design challenges, and ensuring the solution aligns with business requirements, security standards, and architectural best practices throughout delivery.

Essential Functions:

• Lead solution architecture and design for the DCS Customer Service Portal and Oracle CX Service.
• Translate business requirements and customer service processes into scalable, maintainable Oracle Cloud CX solutions.
• Provide architectural direction for the customer service portal, including solution configuration, functionality, and integration with supporting systems.
• Help oversee integration architecture and design involving Oracle Integration Cloud (OIC)
• Collaborate with functional consultants, developers, and integration resources to resolve design questions and technical challenges.
• Document solution architecture, design decisions, integration touchpoints, and technical requirements.
• Ensure the solution aligns with business needs, security requirements, data privacy standards, and established architectural best practices.
• Provide hands-on guidance during solution development, testing, deployment, and production readiness.
• Communicate architectural decisions, risks, and recommendations to project stakeholders.
• Work independently while collaborating closely with the broader project team to support successful delivery.

Duties/Responsibilities:

• Maintain and pursue continuing education opportunities, such as training and certification exams.
• Participate on internal projects.
• Provide expertise and help to others, as needed, on projects.
• Performs other duties as assigned.

Competency:

• Thorough understanding of information technology procedures and practices.
• Flexible to changing needs.
• Organized with attention to detail.
• Good at follow-up
• Willingness to get hands on with the product.
• Works well with a team
• Excellent verbal and written communication skills
• Excellent analytical, logical thinking, and problem-solving skills.
• Thorough understanding of Oracle principles and planning.
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.
• Proficient with Microsoft Office Suite or related software.

Supervisory Responsibilities:

• May assist with training members of the technical staff.
• May conduct interviews.
• Assigns duties and responsibilities and oversees workflow of project staff.
• May conduct project performance evaluations that are timely and constructive.

Work Environment:

The work environment is remote or on-site at a client location. While remote, employees are expected to provide office space for themselves with a professional background (including virtual backgrounds) and noise level. A reliable and consistent internet connection is required.

Physical Requirements:

• Prolonged periods sitting or standing at a desk and working on a computer.
• Bending, sitting, lifting, and/or driving.

Position Type and expected hours of work:

• Full time work during Apex IT business hours and, at times, outside of business hours, if required.

Required Education and Experience:

• 5+ years of experience architecting Oracle CX solutions.
• Strong experience with Oracle CX Service or Oracle Fusion Service.
• Experience designing customer service portals and related integrations.
• Working knowledge of Oracle Integration Cloud (OIC) and integration architecture.
• Ability to document technical designs and collaborate with functional, development, and integration teams.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Apex IT US Benefits

Health Benefits

• Comprehensive Medical Insurance (Preferred Provider Organization (PPO) High Deductible or Copay plans) with Wellness Program and Teledoc
• Health Savings Account (HSA)
• Medical Flexible Spending Accounts (FSA) – Full and Limited Purpose
• Dental Insurance Options
• Vision Insurance Options
• Critical Illness Insurance
• Accident insurance
• Hospital Indemnity Insurance

Financial Benefits

• Profit-Sharing Program
• 401(k) Program (available after eligibility period)
• Travel Incentive
• Employer-Paid Life and Accidental Death & Dismemberment Insurance
• Employer-Paid Short-Term Disability
• Employer-Paid Long-Term Disability
• Dependent Care Flexible Spending Account (FSA)
• Bi-Weekly Pay via Direct Deposit
• Employee Discount Marketplace

Voluntary Benefits

• Life Insurance
• Pre-Paid Legal
• Pet Insurance

Work-Life Balance

• Paid Time Off, Paid Sick Leave, Paid Holidays
• Flexible Scheduling
• Remote Work
• Learning and Development Activities
• Employee Assistance Program