Operations Training Manager

At Everest Solutions, we’re all about people — bringing them together, making them feel valued, and connecting them to meaningful experiences. We help our clients and partners achieve lasting success by delivering innovative solutions and personalized services that make a real impact.

Position Summary

The Operations Training Manager is responsible for driving operational readiness, training, and onboarding support for Account Specialists across all Everest business lines. This role ensures employees are equipped with the knowledge, tools, and confidence to successfully manage their accounts through a structured readiness program and guided first-job support model. The Operations Training Manager standardizes training, processes, and launch readiness across the organization while fostering collaboration among Account Services, Sales, Photo, and Production teams.

Key Responsibilities

Training & Operational Readiness

• Develop and manage readiness programs for all Everest business lines.
• Guide Account Specialists through their first live account setup and launch within each business line.
• Provide hands-on coaching and validation of account configurations and workflows.
• Support Account Specialists throughout the full customer lifecycle, from account setup through event completion and post-event follow-up.
• Assess readiness and confirm employees can work independently within each business line.

Scheduling & Prioritization

• Maintain a readiness schedule and first-date tracking system across all business lines.
• Monitor upcoming launches and prioritize support based on confirmed start dates.
• Coordinate weekly readiness and coaching sessions for Account Specialists.
• Ensure training schedules are aligned to business needs and seasonal demands.

Process Development & Documentation

• Create, maintain, and continuously improve training manuals, readiness checklists, timelines, and standard operating procedures.
• Develop business line-specific resources while maintaining consistency across the organization.
• Document complex account scenarios and best practices as training examples.
• Establish standardized workflows and operational guidelines that support scalability and consistency.

Coaching & Performance Support

• Identify knowledge gaps, recurring challenges, and training opportunities.
• Provide individual coaching and ongoing support to strengthen employee capability and confidence.
• Monitor progress through readiness milestones and proactively mitigate risks.
• Escalate operational concerns to appropriate departments when required.

Cross-Functional Collaboration

• Partner with Sales, Photo, Production, and Account Services teams to ensure alignment of processes and readiness expectations.
• Deliver role-specific training sessions tailored to departmental needs.
• Facilitate communication regarding operational changes, new programs, and business line updates.
• Establish and maintain clear escalation pathways and accountability frameworks.

Continuous Improvement

• Analyze trends in support requests, training outcomes, and operational challenges.
• Recommend and implement process improvements to increase efficiency and reduce errors.
• Gather feedback from Account Specialists and cross-functional teams to enhance training effectiveness.
• Support the development of a learning culture focused on operational excellence.

Qualifications

• Post-secondary education in Business Administration, Training & Development, Operations Management, or a related field preferred.
• Minimum 3-5 years of experience in operations, training, account management, or a related leadership role.
• Experience developing and delivering training programs and operational processes.
• Experience supporting multiple teams or business lines in a fast-paced environment.

Application Deadline: Wednesday October 14

*A strong internal candidate has been identified*