Everest Solutions and Images Ltd.

The Interim Customer Service Team Lead will provide daily direction, coaching, and support to contact center agents to ensure high-quality service and operational efficiency. They will also assist with onboarding, performance monitoring, and resolving escalated customer concerns during the peak season.

Respond to customer inquiries via phone, email, and live chat while managing multiple conversations efficiently. Process customer orders and resolve complaints to ensure a professional and positive customer experience.