Operations Support Specialist

We are looking for a dynamic Operations Support Specialist to become a vital part of our vibrant Business Operations, working remote from Mexico or the United States. Join the energy and come be part of the momentum!  

This is an amazing opportunity to get involved! As an Operations Support Specialist, you will play a crucial role in ensuring the organization’s smooth and efficient running. The role is responsible for providing administrative and technical support to sales, purchasing and QA/logistics teams while adhering to the organizations processes and policies. If you have previous operations support, administrative or sales support experience, and you’re interested in taking your career to the next level, we encourage you to apply today.  

Our goal is to have a sophisticated team equipped with expert technical skills in addition to keen business acumen. Each member of our team adds unique value to the business and the customer. Sourceability is committed to a culture where we attract the best talent in the industry. 

Insight on your impact:

• Customer Onboarding– Process and enter orders, modify orders based on customer requests, and adjust schedules based on sales, quality assurance, or product availability needs.
• Ensure sales orders meet accuracy standards and contractual requirements.
• Identify and resolve order holds to ensure timely deliveries.
• Assist in allocating products as needed.
• Load and manage mass RFQ lists (+3) in the ERP system.
• Oversee and communicate inter-company order processes.
• Proactively review and manage reports related to order scheduling, product allocations, and warehouse pick releases.
• Release picking tickets to the warehouse for shipment.
• Scrub, clean, merge, and organize files as required.
• Assist in quality control processes and ensure compliance.
• Work with logistics teams to resolve sales order discrepancies.
• Coordinate sales-related changes across all regions.
• Obtain quotes from third-party vendors for value-added services.
• Generate work orders for value-added services.
• Perform other duties as assigned. 

Your qualifications, your influence:

To be successful in the role, you must possess the following skills 

• Bachelor’s degree or at least one year of administrative or office-related experience.  
• Must be fluent in Microsoft Office and able to quickly learn new applications.
• Strong verbal and written communication skills with professional English proficiency.
• Must be highly organized, punctual, and capable of multitasking effectively.