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Note: The below mentioned job is the direct job description for the client we're hiring for.

Requirements

As the English Operations Manager / COO, you will play a pivotal role in leading and optimizing all operational aspects of our e-commerce business. With a focus on leadership, strategic planning, and e-commerce expertise, you will drive operational excellence to support our growth and success. The ideal candidate will possess strong leadership skills, deep e-commerce knowledge, and a proven track record of success in a similar role.

Key Responsibilities:

  1. Operational Leadership: Provide strategic direction and leadership to the operations team, fostering a culture of excellence, collaboration, and innovation.
  2. E-commerce Expertise: Leverage your deep understanding of e-commerce operations to optimize processes, enhance customer experience, and drive revenue growth.
  3. Strategic Planning: Develop and implement operational strategies aligned with business goals, with a focus on scalability, efficiency, and profitability.
  4. Team Management: Lead, mentor, and empower the operations team to achieve peak performance, providing guidance and support as needed.
  5. Process Optimization: Identify opportunities for process improvement and automation to streamline operations and enhance productivity.
  6. Vendor and Supply Chain Management: Oversee vendor relationships, supply chain logistics, and inventory management to ensure seamless operations and timely delivery of products.
  7. Quality Assurance: Implement quality control measures to maintain high standards of product quality and customer satisfaction.
  8. Financial Management: Manage operational budgets, forecast expenses, and drive cost-saving initiatives to optimize financial performance.
  9. Data Analysis: Utilize data-driven insights to monitor key performance metrics, identify trends, and make informed decisions to drive business growth.
  10. Compliance and Risk Management: Ensure compliance with relevant regulations and industry standards, while proactively identifying and mitigating operational risks.

Qualifications:

  • Bachelor's degree in Business Administration, Operations Management, or a related field; MBA preferred.
  • 5+ years of experience in a senior operations management role, with a focus on e-commerce operations.
  • Proven leadership abilities with a track record of building and motivating high-performing teams.
  • Deep understanding of e-commerce platforms, technologies, and best practices.
  • Strong analytical skills with the ability to translate data into actionable insights.
  • Excellent communication and interpersonal skills.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Proficiency in English.
  • Salary range: $60,000 - $70,000 per year, commensurate with experience.

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