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The Capacity Planner will develop and maintain multi-channel forecasting models to translate workload demand into staffing requirements across voice and non-voice operations. They will partner with cross-functional teams to identify capacity risks, optimize resource allocation, and provide data-driven insights to support business goals.
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
As an Omni-Channel Workforce Management Capacity Planner, you will support strategic workforce forecasting and capacity planning across omni-channel operations, including voice, email, chat, back-office processing, correspondence, and other non-voice workloads. You will analyze workload demand, identify key business drivers, and translate forecasts into staffing requirements that support operational performance and customer experience goals.
You will partner with Operations, Finance, Training, Reporting, and global delivery teams to develop workforce plans, identify capacity risks, and provide data-driven recommendations that optimize staffing across multiple work channels
Remote-based role within the United States
Applications for this position will be accepted until 10/5/2026
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The pay range for this position is $56,600.00 - $80,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
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