Norwegian Speaking Support Specialist - Work In Sofia, Bulgaria

Norwegian Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm and a leader in European BPO recruitment, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on our boutique approach, ensuring every candidate finds a role that aligns with their professional growth while facilitating seamless career transitions across borders.

Job Overview

We are currently scouting for a talented individual to fill a Norwegian Speaking Support Specialist position in Bulgaria. If you are looking for high-quality Norwegian-speaking jobs that combine professional challenges with an incredible lifestyle, this role offers the perfect entry point into one of the fastest-growing professional hubs in Eastern Europe.

Key Responsibilities

• Provide exceptional service to customers via phone, email, and live chat within the dynamic Customer Support Services industry.
• Maintain a high level of customer satisfaction by providing accurate and timely resolutions to inquiries.
• Efficiently manage customer databases while ensuring all interactions are documented in the internal system.
• Collaborate with cross-functional teams to resolve complex customer issues and enhance service protocols.
• Contribute to the positive reputation of the client by representing their brand with professionalism and cultural sensitivity.
• Proactively identify trends in customer feedback to support ongoing service quality improvements.
• Adhere to security and data privacy standards as required by international BPO compliance regulations.

Requirements

• Native or fluent Norwegian (spoken and written) is mandatory for this role.
• A strong command of the English language to effectively communicate within our international office environment.
• Valid EU passport or a valid work permit for Bulgaria.
• Previous experience in the Customer Support Services industry is highly preferred but not essential.
• Exceptional problem-solving skills and a genuine desire to assist others.
• Flexibility to work in a rotating shift pattern as required by the business.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training Program
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth move to Bulgaria.
• Monthly Performance Bonus linked to service quality.
• €1,500 Signing Bonus (one-time) for new hires.
• An international working environment with excellent networking opportunities.
• And Much More...

Life in Bulgaria

Choosing to pursue jobs in Bulgaria provides an unparalleled opportunity to experience a vibrant blend of ancient history, modern urban life, and stunning natural landscapes. Sofia, the capital, is a bustling metropolis known for its affordable cost of living, lively café culture, and beautiful mountain views, making it one of the most exciting locations for international professionals.

Beyond the professional benefits, Bulgaria offers a high quality of life with world-class dining, a thriving nightlife, and quick access to ski resorts and the Black Sea coast. By accepting this Norwegian Speaking Support Specialist position in Bulgaria, you will join a welcoming community of expatriates who have discovered that living in Bulgaria provides the perfect balance between career advancement and personal adventure.

How to Apply

If you are ready to take the next step in your career and join a leading consultancy, click 'Apply Now' to submit your application. Our recruitment team at Mercier Consultancy Group looks forward to reviewing your profile and helping you start your new chapter.