Customer Experience Planner

Position Overview

We are growing our remote team and seeking motivated individuals who enjoy working with customers, researching options, and bringing multiple details together into an organized plan.

As a Customer Experience Planner, you will assist clients with preparing for upcoming vacations by learning what they are looking for, researching appropriate travel possibilities, coordinating selected services, and providing dependable communication throughout the planning experience.

This position is open to candidates from a variety of professional backgrounds. Prior travel-industry experience is not required. Training and ongoing educational resources are provided for individuals who are ready to learn and develop their skills.

Responsibilities

• Connect with clients to discuss upcoming trips and understand what they want from their vacation
• Gather information about destinations, travel dates, budgets, interests, accommodations, and activity preferences
• Research hotels, all-inclusive resorts, cruises, transportation, tours, excursions, attractions, and other vacation services
• Compare available travel choices and identify options that meet individual client requirements
• Present information in a clear and organized way to help travelers evaluate their choices
• Coordinate approved travel services using designated supplier and reservation resources
• Bring individual reservation components together into organized vacation plans
• Provide travelers with booking information, confirmations, schedules, itineraries, and applicable documentation
• Monitor important planning dates and follow up regarding outstanding information or decisions
• Communicate with clients as their trip approaches to answer questions and provide relevant updates
• Assist with routine reservation revisions, cancellations, schedule adjustments, and special requests
• Review traveler information and reservation details for accuracy and completeness
• Maintain current records of client requests, conversations, preferences, and trip arrangements
• Use company resources and supplier information to assist with client questions
• Participate in virtual training and destination education to continue developing travel knowledge

Perks and Benefits

• Fully remote work within eligible locations
• Flexible full-time and part-time scheduling options
• Training provided for individuals without previous travel experience
• Structured onboarding and access to approved planning resources
• Continued mentorship and team guidance
• Supplier webinars and destination-learning opportunities
• Opportunities to develop customer-service, research, communication, and organizational skills
• Professional growth and additional responsibility opportunities
• Performance-based recognition and incentives
• Access to qualifying travel-related discounts and industry benefits
• Supportive virtual team environment
• Continuing education and professional development resources

Qualifications

• Professional written and verbal communication skills
• Strong customer-service and listening abilities
• Comfortable interacting with clients from different backgrounds
• Ability to gather information and understand individual customer needs
• Strong organizational and prioritization skills
• Attention to names, dates, deadlines, reservation details, and documentation
• Ability to research information and compare multiple choices
• Comfortable learning online platforms, reservation resources, and digital tools
• Ability to communicate through phone, email, messaging, and virtual platforms
• Resourceful and adaptable when plans or customer needs change
• Consistent follow-up and dependable time-management habits
• Ability to manage responsibilities independently in a remote environment
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved countries