Norwegian Speaking Customer Advisor (Remote in Portugal)

*** This role is remote within Portugal only***

Do you excel at solving technical glitches and love turning everyday customer interactions into great experiences? If you speak fluent Norwegian and want to grow your career while working 100% remotely from anywhere in Portugal, we want to hear from you!

We are seeking motivated, people-oriented Norwegian-Speaking Customer Experience Specialists to join our expanding global support team. In this role, you'll serve as the voice of a famous global brand in consumer electronics and smart home tech, delivering first-class support to users across the Nordic region.

What You Will Do

As a front-line support agent, you will be the key link between consumers and the brand, making sure every interaction is helpful, clear, and positive.

• Customer Communications: Answer incoming calls, emails, and live chats from Norwegian-speaking users regarding order tracking, product features, warranties, shipping, and initial setup.
• Troubleshooting & Diagnostics: Help users resolve technical issues with smart appliances and tech gadgets by providing simple, step-by-step guidance—or sending complex cases to specialized repair teams.
• Record Keeping: Document all client details, feedback, and solutions in our CRM database to maintain accurate, up-to-date customer records.
• Product Expertise: Stay informed about new product lines, software updates, and company guidelines to offer expert advice with a friendly, empathetic touch.
• Professional Growth: Take part in fully compensated training programs to continually sharpen your technical expertise and soft skills.

Who We Are Looking For

We prioritize empathy, a optimistic attitude, and strong communication over years of resume experience. Whether you have an extensive background in support or are looking to jump-start an international career, we will give you all the onboarding and resources you need to succeed.

Core Qualifications

• Language Abilities: Fluent command of Norwegian (C1/C2 level) plus solid professional English (B2 level).
• Location & Work Rights: Already living in Portugal (or fully prepared to move on your own) with the legal right to work remotely within the country.
• Soft Skills: Top-notch written and verbal communication, paired with a patient, customer-first approach.
• Technical Skills: Comfortable using computers, juggling multiple tools simultaneously, and learning new software applications quickly.

Nice-to-Haves

• Previous experience in hospitality, retail, contact centers, or customer support is helpful, but not required.
• A passion for smart home tech, IoT gadgets, or modern household electronics.

Shift & Working Hours

• Weekly Commitment: Standard 40-hour work week (8 hours per day, 5 days per week).
• Work Hours: Fixed daytime shift schedule running from 08:00 to 17:00.
• Schedule Stability: Enjoy a reliable, steady routine from the comfort of your home, giving you full evenings to relax and take in Portugal's vibrant lifestyle.

Salary & Benefits Package

We offer a strong financial and perks package to ensure a great quality of life:

• Base Pay: €1,400 gross/month, structured across 14 annual payments (includes standard Portuguese summer and Christmas bonus payouts).
• Language Stipend: A €150/month bonus for using your Norwegian fluency.
• Monthly Incentives: Up to €100 gross/month based on performance metrics and service quality.
• Food Allowance: €7 per working day (adding roughly €140–€150 in net, tax-free income each month).
• Medical Benefits: Private healthcare and life insurance starting on day one.
• Career Development: Clear promotion paths into leadership, QA, or training roles.
• Workplace Culture: An inclusive, friendly international community with team activities and approachable management.